topic Re: Logging in in Get Support

Logging in

helenmartin — Sun, 27 Nov 2022 15:51:07 GMT

Having trouble logging into my account. How do I get help?

Re: Logging in

HALIMACS — Sun, 27 Nov 2022 15:54:07 GMT

Best way to log in is to clear cache and cookies, open an incognito tab, and try again.

If you forgot password, use the password reset feature on the self-serve login page by tapping forgot password, making sure to enter the email address you registered the service under.

Re: Logging in

Outdoorsman — Sun, 27 Nov 2022 15:54:47 GMT

@helenmartin hi what type of issue are you having? did you forget email or password?the using a different broser in private or incognito mode and try to sign in again,

if you need to change/reset account email you need the help of a service rep if simon won't work for you use option 2

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Logging in

hycm53 — Sun, 27 Nov 2022 15:57:50 GMT

@helenmartin wrote:" Having trouble logging into my account. How do I get help?"

First clear caches and cookies, then using private mode or incognito mode to login. Remember always using one of these two modes to login, because PM website has caches problem.

Re: Logging in

hairbag1 — Sun, 27 Nov 2022 16:00:58 GMT

@helenmartin..

Can you elaborate on "having trouble logging in". Do you get an error message or just not connecting to PM website ?

Re: Logging in

Yummy — Sun, 27 Nov 2022 16:06:02 GMT

GE REFRESH/CANNOT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If it does not work then

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Logging in

BEER — Sun, 27 Nov 2022 18:31:32 GMT

If you know your email and password then just very simply clear your computers "HISTORY" (cache) and try again. If you want to access account on your phone then shut it down completely and reboot and try again.