topic Re: Reception in Get Support

Reception

Janet63 — Sun, 27 Nov 2022 15:29:13 GMT

My husband and I both have your service . There has been a change in the reception in the Sunken Lake NS area. It is very poor quality, sketchy and drops calls slot. This was not the case in the past. Can you please check signal strength in this area.

Re: Reception

jor123 — Sun, 27 Nov 2022 15:30:45 GMT

I've found some deterioration in network quality for calls in my area (NL) too, the LTE network is fine but when you drop to 3G for calls reception isn't what it used to be...

Re: Reception

Outdoorsman — Sun, 27 Nov 2022 15:34:15 GMT

@Janet63 hi try manually switching your network settings to 3g,that should improve voice also contact a cs agent to look into the issue for you

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Reception

gpixel — Sun, 27 Nov 2022 15:44:00 GMT

@Janet63

hi it doesn't look like that area was very good to begin with. that area is surrounded by trees and the towers are spread apart. the blue flags are the towers for bell/Telus users. this could also be the result of PM decommissioning 3g towers

you can try these troubleshooting steps

turn off the device, remove the sim and reinstall the sim after the device is turned back on.
reset the network settings
ask customer support to reset the network profile on their end.

if none of that works, you can either look into a cellphone booster or maybe switch to a provider that has volte(voice over LTE). another option would be to forward the devices to your home phone when not available.

Re: Reception

Yummy — Sun, 27 Nov 2022 16:07:48 GMT

Most likely some towers are deteriorating or are out of service.

You can ask agent for more details but be ready for no satisfactory answer.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Reception

DDM69 — Sun, 27 Nov 2022 20:11:20 GMT

Have you tried both LTE and 3G?
I have better reception staying on the 3G network

Re: Reception

hTideGnow — Sun, 27 Nov 2022 20:14:36 GMT

Hi @Janet63 is your mobile data ok? Maybe just 3G is the problem ans PM needs 3G for voice.

Try to set your network to 3G Only for couple days and see how many signal bars you have on average and see if you have less missed calls