topic Re: I need support in Get Support

I need support

SavvSimmons — Sun, 27 Nov 2022 15:07:19 GMT

How do I get in contact with anyone here who works for customer service. This is the worst system ive ever seen in my life i need help and i have to jump through hoops this seems anti user friendly.

Re: I need support

Meow — Sun, 27 Nov 2022 15:08:56 GMT

What kind of help do you need? Maybe we can help (customers like yourself)?

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: I need support

SavvSimmons — Sun, 27 Nov 2022 15:08:54 GMT

I paid my phone bill and my phone still cant make calls even though my account says active what do i do and who can i speak to?

Re: I need support

Outdoorsman — Sun, 27 Nov 2022 15:09:20 GMT

@SavvSimmons hi it is easy to get help here in the community or if it is account specific

you need the help of a service rep if simon won't work for you use option 2

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: I need support

Yummy — Sun, 27 Nov 2022 15:12:03 GMT

@SavvSimmons wrote:
I paid my phone bill and my phone still cant make calls even though my account says active what do i do and who can i speak to?

Did you try rebooting your phone since your account is active?

Re: I need support

SavvSimmons — Sun, 27 Nov 2022 15:12:58 GMT

Yes i tried multiple times ive actually been trying to figure this out for the past 2 hours

Re: I need support

SavvSimmons — Sun, 27 Nov 2022 15:17:58 GMT

I paid my phone bill but the service wont work and it says active, ive tried restarting my phone and everything

Re: I need support

Yummy — Sun, 27 Nov 2022 15:20:31 GMT

When was your renewal?
Any chance to try your SIM in another phone? Maybe pulling out and reinserting SIM might improve something?

What services you do not have? All? Only internet, etc.?

Re: I need support

SavvSimmons — Sun, 27 Nov 2022 15:21:58 GMT

I tried everything physical that i could do i even looked to see if my phone was updated. I have standard 20 gig and phone service.

Re: I need support

dust2dust — Sun, 27 Nov 2022 15:26:46 GMT

Have a look at devicecheck.ca to rule that out.