topic Re: SIM Activation Problem in Get Support

SIM Activation Problem

Daniello — Tue, 04 Jan 2022 19:52:07 GMT

I tried to activate your SIM card & create an account but failed.

Got stuck at the 2nd page, cannot get a new number or transfer my existing mobile number from Bell Mobility.

When I chose a new number, the selection box for region is "BLANK" and nothing can be checked. Stuck!!!

When I chose transfer a wireless number, I got stuck at "Alternate Phone Number Regex Help", then dead end again.

I cannot get a new number or create an account, how can I get help from Public Mobile ?

I got stuck with your SIM card and cannot do anything !!!

Thanks.

Daniel

Re: SIM Activation Problem

Mary_M — Fri, 22 Jul 2016 18:49:22 GMT

Hey @Daniello

Welcome to Public Mobile!

Thank you for letting us know that you have experienced some trouble activating your account. I can complete the activation for you, can you please send me your SIM number, email address and name used for the account ?

Thank you 🙂

Mary

Re: SIM Activation Problem

Daniello — Sat, 06 Aug 2016 22:07:42 GMT

Hey Mary,

Not sure if you received my info or not.

Still can't activate the SIM.

What else can I do ?

Thanks

Daniel

Re: SIM Activation Problem

Shazia_K — Sun, 07 Aug 2016 13:15:29 GMT

Hello @Daniello,

Mary is not in the office today,

Can you please send the requested info by Mary to me via private message?

Thanks,

Shazia

**Not sure how to send me or see private messages? Click here

Re: SIM Activation Problem

lostinspace — Sun, 07 Aug 2016 13:48:50 GMT

i have registered in community first. Can i use the same email address at the time of activating my sim card as well?

Re: SIM Activation Problem

neo911 — Sun, 07 Aug 2016 15:15:07 GMT

Hi @lostinspace

Yes its better if you register with the same email id.

Later on its help to register any rewards received from the community to your PM account.

If email id is same it automatically links your PM account with the community account.

I had registered on PM community first and the had activated my sim card.

Hoping this helps.

Cheers !

Re: SIM Activation Problem

lostinspace — Sun, 07 Aug 2016 15:30:35 GMT

And it worked, right? thank you for your time.

Re: SIM Activation Problem

neo911 — Sun, 07 Aug 2016 15:31:56 GMT

@lostinspace yes its working fine.