topic Re: Free 12GB plan change promo didnt go through in Get Support

Free 12GB plan change promo didnt go through

iammrrbd — Sun, 27 Nov 2022 03:29:12 GMT

My account didnt change to the new plan as it was supposed to Nov 25th. Please look into it. Also, how do I get the 20GB for $35 deal...since my plan didnt change as it was supposed to any chance changing it to this new one pl!!!

Re: Free 12GB plan change promo didnt go through

JK8 — Sun, 27 Nov 2022 03:31:59 GMT

@iammrrbd

You might be looking at a cached version in self service. Clear your browser cache and open a new browser window in incognito.

Re: Free 12GB plan change promo didnt go through

JK8 — Sun, 27 Nov 2022 03:34:30 GMT

@iammrrbd wrote:
My account didnt change to the new plan as it was supposed to Nov 25th. Please look into it. Also, how do I get the 20GB for $35 deal...since my plan didnt change as it was supposed to any chance changing it to this new one pl!!!

For the 20 GB deal this poster had success as an existing customer. You would probably want to choose change on next renewal date.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Existing-Customer-Can-get-55-plan-for-35/td-p/910144

Re: Free 12GB plan change promo didnt go through

iammrrbd — Sun, 27 Nov 2022 03:37:25 GMT

no it didnt work on my PC, laptop, or my phone, so its not a browser issue id say

Re: Free 12GB plan change promo didnt go through

iammrrbd — Sun, 27 Nov 2022 03:38:13 GMT

change on renewal date is what i did with this promo...and it doesnt appear to have gone through

Re: Free 12GB plan change promo didnt go through

JK8 — Sun, 27 Nov 2022 03:38:31 GMT

@iammrrbd

What does your payment history say?

Re: Free 12GB plan change promo didnt go through

purenx — Sun, 27 Nov 2022 03:42:49 GMT

Hi there!

To purchase the $35 for 20GB plan as a re-existing customer, head over to "My Account" > "Plan & Add-Ons" > "Change My Plan" > then click on the $55.00 plan and click on "Change plan on renewal date" or "Change plan now" then apply the coupon code "20OFFMONTHLY".

Re: Free 12GB plan change promo didnt go through

JK8 — Sun, 27 Nov 2022 03:45:42 GMT

@iammrrbd

That promo (12GB) I think is for new activations only? Did you try putting in the promo code?

Re: Free 12GB plan change promo didnt go through

iammrrbd — Sun, 27 Nov 2022 03:46:14 GMT

it says 15gb for $40 went through yesterday...but its not showing up anywhere. just want to make sure its actually there

Re: Free 12GB plan change promo didnt go through

iammrrbd — Sun, 27 Nov 2022 03:49:16 GMT

no it was for existing customers as well...it shows up on my payment history. im also trying to change this one over to the 20GB for $35 deal here, put in promo and will choose for next pay period. will this work or will i be dealing with this again in a month?? i just paid for this month so i dont want to pay twice here

Re: Free 12GB plan change promo didnt go through

JK8 — Sun, 27 Nov 2022 03:57:42 GMT

@iammrrbd

If you read the announcement it will take up to 2 business days for the 12 GB bonus to be added. As I said before the announcement was for new activations only so YMMV as an existing customer.

The poster below with the 20GB deal made an immediate plan change. If you try that you will not get any credit for your existing plan and YMMV on a change at renewal.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Existing-Customer-Can-get-55-plan-for-35/td-p/910144

For the 15GB for $40 click on 4G and keep arrowing down.

Re: Free 12GB plan change promo didnt go through

iammrrbd — Sun, 27 Nov 2022 04:01:34 GMT

can you confirm this will go through with the 20OFFMONTHLY code...because it doesnt show up after you use it.

Re: Free 12GB plan change promo didnt go through

JK8 — Sun, 27 Nov 2022 04:03:11 GMT

@iammrrbd wrote:
it says 15gb for $40 went through yesterday...but its not showing up anywhere. just want to make sure its actually there

So you changed to the 15 GB plan for $40 according to your payment history? If so the 12 GB is not stackable for that plan.

Try clearing your cache again and go incognito/private mode. Try on another device or computer. Chrome or edge browser works well.

Re: Free 12GB plan change promo didnt go through

iammrrbd — Sun, 27 Nov 2022 04:05:59 GMT

ok my bad i missed the 2 day posting. the above screenshots are for next renewal date, but it doesnt show the $35 deal just the full $55 after i select it. sorry for the headaches man

Re: Free 12GB plan change promo didnt go through

JK8 — Sun, 27 Nov 2022 04:07:44 GMT

@iammrrbd

I am not too sure what will happen at RENEWAL for that 20 GB plan. Maybe someone else will chime in here.

You can contact an agent:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Free 12GB plan change promo didnt go through

iammrrbd — Sun, 27 Nov 2022 04:12:10 GMT

just msgd them..thx so much man! cheers!

Re: Free 12GB plan change promo didnt go through

JK8 — Sun, 27 Nov 2022 04:14:07 GMT

@iammrrbd

Did you put the promo code in? 20OFFMONTHLY

Re: Free 12GB plan change promo didnt go through

iammrrbd — Sun, 27 Nov 2022 04:14:42 GMT

yes my first pic below shows the code being accepted, once i hit the "yes renew..." it doesnt show it, as my 2nd pic shows

Re: Free 12GB plan change promo didnt go through

JK8 — Sun, 27 Nov 2022 04:19:26 GMT

@iammrrbd wrote:
yes my first pic below shows the code being accepted, once i hit the "yes renew..." it doesnt show it, as my 2nd pic shows

I know @brettster99 had success with an immediate plan change, but no idea on a renewal. You should confirm with an agent.

Also the 15 GB for $40 is a good deal and does not expire after 15 months like the 20 GB promo.

Re: Free 12GB plan change promo didnt go through

brettster99 — Sun, 27 Nov 2022 04:22:45 GMT

I did an immediate plan change and this showed the same thing. But when I was actually billed it was $35 + tax. Also I Saw on reddit that a person said he messaged support and said this black friday plan is for all customers not just new ones. So do not worry if it still shows $55 Now. You should be only charged the $35 but if something goes wrong and get billed regular price you can always message support for that amount in a credit and to make sure the next time you are billed it goes though properly.