topic Re: Phone switch no Data in Get Support

Phone switch no Data

NicoleStates — Wed, 16 Nov 2022 01:29:38 GMT

I recently switched from a Samsung Alpha to a Umidigi a13 pro. Popped my sim in, texting and calling works, but my data wont work i can only use Wifi. Any help would be appreciated. Mobile data is on.

Re: Phone switch no Data

will13am — Wed, 16 Nov 2022 01:36:17 GMT

@NicoleStates , a likely problem is with APN settings. Please confirm and correct the APN accordingly. See link below for APN settings.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Phone switch no Data

humster — Sat, 26 Nov 2022 14:25:46 GMT

I am also having problems, I switched from Umidigi A11 pro to A13 Pro and texting and calling works, Wifi only unable to use data for Mobile Plan

Re: Phone switch no Data

softech — Sat, 26 Nov 2022 14:27:51 GMT

@humster It is an APN problem and Umidigi always have problem with APN here

Please go to the APN screen, update the APN entries as follow:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Phone switch no Data

humster — Sun, 27 Nov 2022 00:53:30 GMT

After I setup the APN for Public Mobile I went and deleted the Telus APN and now my phone works just fine, the Telus one was setup when I started using my Umidigi A13 pro and seemed to be the cause of the problem