topic Re: Data amount reset 1 day early in Get Support

Data amount reset 1 day early

pattilou — Sat, 26 Nov 2022 22:28:00 GMT

My monthly data amount reset 1 day early. I signed up Oct 25, and my first month was from Oct 25 to Nov 24. I used some data on Nov 24, and when I checked on my history usage, the amount of .95 mb was deducted from my current plan cycle from Nov 24 to Dec 24. Should my current cycle (second month) not be from Nov 25 to Dec 24?

My Account Status shows the following: Current Plan Cycle: Nov 24, 2022 - Dec 24, 2022

Re: Data amount reset 1 day early

umnikke8 — Sat, 26 Nov 2022 22:32:27 GMT

Public runs on a 30 day cycle, not a monthly cycle, so dates shift.

Re: Data amount reset 1 day early

hTideGnow — Sat, 26 Nov 2022 22:36:37 GMT

Hi @pattilou yes, this is normal PM is on 30 days cycle and not monthly

Re: Data amount reset 1 day early

pattilou — Sat, 26 Nov 2022 22:41:02 GMT

Thank you for this info. However, if my first plan cycle was from Oct 25 to Nov 24, shouldn't my second plan cycle start on Nov 25?

Re: Data amount reset 1 day early

hTideGnow — Sat, 26 Nov 2022 22:44:01 GMT

Hi @pattilou no.

Since Oct is a month with 31 days, your new cycle should be Nov 24

Oct 25 is day 1

Nov 23 will be day 30

Cycle start date always move up one day for months with 31 days

Re: Data amount reset 1 day early

BKNS27 — Sat, 26 Nov 2022 22:46:35 GMT

@pattilou

Since PM is on a 30 days cycle. It gets shorten approximately a day every second month. We pay an additional 5 days in a year.

Re: Data amount reset 1 day early

gpixel — Sat, 26 Nov 2022 22:46:46 GMT

@pattilou

it makes it easier if you look at the last date shown on you self serve account as the first day of your new cycle.

Re: Data amount reset 1 day early

computergeek541 — Sat, 26 Nov 2022 22:47:44 GMT

@pattilou wrote:
My monthly data amount reset 1 day early. I signed up Oct 25, and my first month was from Oct 25 to Nov 24. I used some data on Nov 24, and when I checked on my history usage, the amount of .95 mb was deducted from my current plan cycle from Nov 24 to Dec 24. Should my current cycle (second month) not be from Nov 25 to Dec 24?
My Account Status shows the following: Current Plan Cycle: Nov 24, 2022 - Dec 24, 2022

Please ingore that information in Self Serve. Somebody has incorrectly programmed the date calculation methods. In that place in Self Serve, a date that is one day too far in the future consistently gets displayed.

Re: Data amount reset 1 day early

pattilou — Sat, 26 Nov 2022 22:53:04 GMT

Thank you. Good to know that the displayed end date is incorrect. I am glad to find out about this glitch in my first month with PM!

Re: Data amount reset 1 day early

dust2dust — Sat, 26 Nov 2022 23:20:15 GMT

The old system showed a pay before date which made sense. This system now has the start date (which is correct for 12:01am of that date or day of activation) and the end date should really be 11:59pm of the previous day but now you can really think that it's 12:01am of the date shown. Not 11:59pm of the date shown.

Re: Data amount reset 1 day early

hTideGnow — Sat, 26 Nov 2022 23:54:36 GMT

Ho @dust2dust no one will understand PM's strange logic. They should put the time as well 🤣

Re: Data amount reset 1 day early

gpixel — Sun, 27 Nov 2022 01:01:34 GMT

they probably think what's the point when they have customers providing the correct information afterwards. it's actually better for the community. if there isn't much traffic and things worked all the time I don't think there would be a reason to have the community rewards.