topic Re: Cell phone Problem in Get Support

Cell phone Problem

benjamin12 — Sat, 26 Nov 2022 13:20:29 GMT

We are experiencing cell phone problem. We both have cell phones but cannot call out or receive call and voice mail. We can text! Is there an outage in Coldbrook, NS?

Re: Cell phone Problem

HALIMACS — Sat, 26 Nov 2022 13:31:49 GMT

To be clear, @benjamin12 , are you brand new here, or longer standing customers?

Just trying to determine whether porting issue or service outage related.

Outage map here:

TELUS Service Status

Re: Cell phone Problem

benjamin12 — Sat, 26 Nov 2022 13:40:17 GMT

long lasting customer

Re: Cell phone Problem

ureachedmichy — Sat, 26 Nov 2022 13:41:50 GMT

it is not a porting issue its an outage, i dont understand how many reports you people need to get to figure that out?

Re: Cell phone Problem

HALIMACS — Sat, 26 Nov 2022 13:42:11 GMT

OK, then sounds like a service outage affecting your area @benjamin12

Is it detailed here:

TELUS Service Status

If not, let them know about it:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Cell phone Problem

HALIMACS — Sat, 26 Nov 2022 13:46:01 GMT

@ureachedmichy wrote:
it is not a porting issue its an outage, i dont understand how many reports you people need to get to figure that out?

Relax, @ureachedmichy

What I don't understand is how many folks new on this community haven't yet figured out that we are customers JUST LIKE YOU. We're not Public Mobile employees or agents whatsoever. We're here to offer options.

If you see an individual respond with the credentials CS_Agent or PM within their username, they are employees.

Re: Cell phone Problem

ureachedmichy — Sat, 26 Nov 2022 13:52:23 GMT

I am pretty sure no one works at this garbage company, time to move on what a joke.

Re: Cell phone Problem

softech — Sat, 26 Nov 2022 14:20:12 GMT

@benjamin12 please DO NOT REPLY @CS_Agent the information here

Please kindly message @CS_Agent here instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Cell phone Problem

Meow — Sat, 26 Nov 2022 14:18:26 GMT

Check here, too:

https://istheservicedowncanada.com/status/telus/map

Re: Cell phone Problem

HALIMACS — Sat, 26 Nov 2022 14:34:30 GMT

Thank you @Anonymous & @CS_Agent for responding to @ureachedmichy

However please bear in mind that the original poster of this thread stating their problems with service is @benjamin12

Please also kindly reach out to them via Private Message to initiate a service ticket.

Thanks

HALIMACS

Re: Cell phone Problem

Meow — Sat, 26 Nov 2022 14:38:56 GMT

@CS_Agent wrote:
Hi there!

My name is Maria and thank you so much for reaching us! I hope that you are doing excellent today!

PM Agent: If you post such reply here customers will think this is official Help forum handled by PM staff and will start posting personal info here which is not what we and PM wants.

Re: Cell phone Problem

gpixel — Sat, 26 Nov 2022 21:51:24 GMT

@ureachedmichy

wether or not it's an outage. PM is under Telus. if it is an outage, there would be multiple providers affected... Telus, Bell, Koodo, Virgin and lucky mobile would all have experienced the outage... there are tons of promos out there offering better deals than PM right now. maybe it is a good time for you to find something better.