topic Re: submitting ticket in Get Support

submitting ticket

THMech — Sat, 26 Nov 2022 03:25:29 GMT

i cant get the issue a ticket page to submit the ticket , trying to return a ( new to me phone ) & when i hit the yes box on the shipping address confirmation button near the bottom of page , then the box a little higher empties itself of my previous answer

Re: submitting ticket

softech — Sat, 26 Nov 2022 03:28:04 GMT

@THMech the Chatbot has problem with CPO phone related ticket.

Please open ticket via direct message instead

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: submitting ticket

messenabout — Sat, 26 Nov 2022 10:46:33 GMT

I just private message CS_Agent using the envelope icon on the top right of the page. They'll answer you with instructions on how to verify it's you, through your email and then you'll be able to message directly with them.

I wish they would send a notification via text to our phones. Because I don't sit around on this website waiting for the little envelope to light up with a response. I guess that's too technologically advanced for public mobile [shakes head].