topic Re: Everything transferred fine in Get Support

Everything transferred fine

Bpro80 — Sat, 26 Nov 2022 05:23:00 GMT

Not receiving sms messages, code for black Friday promo didn't work, charged full price.... Did I just jump on a broken ship?

Re: Everything transferred fine

JK8 — Sat, 26 Nov 2022 05:36:10 GMT

@Bpro80

So you ported your number? Did you not get a text from your old provider to confirm the port…you would need your old sim in your phone. Can you receive calls and receive text? Is your old carrier account closed?

Re: Everything transferred fine

JK8 — Sat, 26 Nov 2022 05:40:28 GMT

@Bpro80

Contact an agent about the promo code not working when you activated:

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Re: Everything transferred fine

Bpro80 — Sat, 26 Nov 2022 06:13:58 GMT

I did not receive a text from old provider no, I took out public mobile sim and put the old one back in, turned on and off a few times and no text. I'm not sure if I can receive calls, no way to verify at this time, I received one text from a contact but none from any of the others who said they are messaging me.

Re: Everything transferred fine

JK8 — Sat, 26 Nov 2022 06:17:46 GMT

@Bpro80

Check your email icon top right. I will send you a number for Telus you can call to discuss your port. They are closed now, but you can call tomorrow.

Re: Everything transferred fine

Bpro80 — Sat, 26 Nov 2022 06:26:28 GMT

Thank you!

Re: Everything transferred fine

BKNS27 — Sat, 26 Nov 2022 06:34:47 GMT

@Bpro80

Common mistake for new members by activating the new SIM and putting into their phone assuming the new SIM will work right away!

No, you are required to leave your old SIM in the phone then activate the new SIM on your computer. Your old accounts MUST be active so DON’T cancel service with your old carrier. Wait for the text from the old carrier (reason why you leave the old SIM in your phone). Reply to the text confirming with YES you are porting your number over to PM.

The porting process may take up to 90 minutes to complete but the old SIM will continue to work in the meantime.

Power off the phone (not turn off the screen or restarting the phone). Swap the old SIM with the PM SIM. Power the phone back on.

You should be ready to go using PM service.

So what step did you miss?

Re: Everything transferred fine

Stew — Sat, 26 Nov 2022 18:03:49 GMT

Yup I did the same thing 🤷‍♂️

Then I put my old sim back in the phone and waited.
I liked this reply:

(. @Bpro80

Common mistake for new members by activating the new SIM and putting into their phone assuming the new SIM will work right away!

The porting process may take up to 90 minutes to complete but the old SIM will continue to work in the meantime.

Power off the phone (not turn off the screen or restarting the phone). Swap the old SIM with the PM SIM. Power the phone back on.

You should be ready to go using PM service)

Re: Everything transferred fine

Bpro80 — Sat, 26 Nov 2022 21:04:10 GMT

That's exactly what I did, I waited too long as well and didn't receive the text until the morning. After calling and being on hold for almost an hour, I got through to an agent. I still had to call my old provider though. Anyways! It'll be solved soon it looks like! And the agents we're awesome and put through the black Friday request as well! Woohoo! Lol