topic Re: Can't access account, number not working, can't login in Get Support

Can't access account, number not working, can't login

JMikeyP — Sat, 26 Nov 2022 02:31:51 GMT

My number stopped working. Can't login in to my account.

Need to speak to a human! Help!

Re: Can't access account, number not working, can't login

Mf9690 — Sat, 26 Nov 2022 02:38:49 GMT

Sorry you cant talk to a real person I suggest finding a different carrier

Re: Can't access account, number not working, can't login

HALIMACS — Sat, 26 Nov 2022 03:13:38 GMT

@JMikeyP

We're all humans here.

To contact a Customer Support Agent (also, a human) there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Can't access account, number not working, can't login

BKNS27 — Sat, 26 Nov 2022 03:16:25 GMT

@JMikeyP

Unfortunately, PM is on-line service and communication with a human is done through SIMon Chatbot (create a ticket) or private message them on this Community page. So calling 1-800-272-4368 (CSAgent) will NOT work!😳

Try clearing cache, cookies and go incognito on your browser. Enter your email address and click on Forgot Password.

Also check if there is an outage in your area on the outage map:

https://istheservicedowncanada.com/status/telus/map