topic Re: Need service in Get Support

Need service

newfiesan-63 — Fri, 25 Nov 2022 23:28:32 GMT

Does anyone have a phone number for public mobile. My service as been temporarily suspended and I can login to make my payment. I have tried resetting my password and it still won’t work. Help please

Re: Need service

walker1 — Fri, 25 Nov 2022 23:35:47 GMT

@newfiesan-63 There's no phone number to call PM. Just tickets and private message.

Try calling 611 to make a payment,

Re: Need service

dabr — Fri, 25 Nov 2022 23:35:23 GMT

@newfiesan-63 As long your service hasn't been suspended for 90 days without payment, then purchase a voucher from SDM, London Drugs, 7/11 or Shell and add the funds by dialing 611 on your phone.

For password reset or assistance with your account submit a ticket via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Need service

newfiesan-63 — Fri, 25 Nov 2022 23:36:04 GMT

I can’t login and I try reset my password and it won’t do it

Re: Need service

Yummy — Fri, 25 Nov 2022 23:36:39 GMT

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Need service

walker1 — Fri, 25 Nov 2022 23:38:40 GMT

@newfiesan-63 Try logging in to your account using a different browser in incognito mode. Check your junk mail or spam folder for the reply to reset your password settings.

Re: Need service

newfiesan-63 — Sat, 26 Nov 2022 01:47:31 GMT

Hi there, I went and purchased vouchers and I have service back again. Thank you.