topic Re: What's going on? in Get Support

REMOVE THIS POST

sckl — Sat, 26 Nov 2022 01:37:47 GMT

*edited*

I am leaving Public Mobile. They won't help me fix my service problems.

Good Bye.

Re: What's going on?

JK8 — Fri, 25 Nov 2022 22:22:01 GMT

To use self service clear your browser cache and go incognito/private mode. Your autopay failed which does happen. Put your cc card back on and make a manual payment in self service to resume your services. Use custom and enter the amount of your plan.

Re: What's going on?

Yummy — Fri, 25 Nov 2022 22:22:22 GMT

Sometimes autopay fails. PM does not provide live support. All support by PM staff is done through personal mail.

Log-in to My Account, select Payment, click on the One time Payment and try to manually pay with Amount Due option there. If it fails, then use the option "Other" and manually enter your plan amount. Service/plan should automatically reactivate.

And it will not hurt to, once payment is completed, to log-off and reboot the phone.

If it doesn't reactivate then go to the plans or usage page and click on the lost/stolen option. Suspend your service. Log-out/in. Resume your service. Your plan should automatically reactivate.

To avoid potential autopay failures, you could add monthly payment amount few days before renewal day.

Re: What's going on?

Metal1967 — Fri, 25 Nov 2022 22:22:29 GMT

@sckl Basically you’ve reached PM technical support..

Re: What's going on?

Yummy — Fri, 25 Nov 2022 22:25:49 GMT

@Metal1967 wrote:
@sckl Basically you’ve reached PM technical support..

Oh, you made my day! You are so correct!

Re: What's going on?

sckl — Fri, 25 Nov 2022 22:48:17 GMT

???

Re: What's going on?

sckl — Fri, 25 Nov 2022 22:49:34 GMT

none of that is any good.. anything I do I keep getting ERROR please try again.

Re: What's going on?

Yummy — Fri, 25 Nov 2022 22:50:00 GMT

@sckl wrote:
???

WE - PM customers ARE primary support for all issues with PM service.

Agents deal with account and payment issues only as we do not have access to that.

Re: What's going on?

sckl — Fri, 25 Nov 2022 22:51:24 GMT

how would auto pay fail on two account at the same time? I enter in my cards and get the same message.. error please try again.

Re: What's going on?

sckl — Fri, 25 Nov 2022 22:53:25 GMT

I am switching service providers ASAP.

Re: What's going on?

Metal1967 — Fri, 25 Nov 2022 23:06:28 GMT

@sckl This service is far from perfect.. a glitch here n there.. worth figuring out.. my service has been fully functional since 2018..

Re: What's going on?

sckl — Sat, 26 Nov 2022 01:32:45 GMT

n/a

Re: What's going on?

computergeek541 — Sat, 26 Nov 2022 01:24:57 GMT

@sckl

The Public Mobile system doesn't ask for an address for credit card payments.

Re: What's going on?

sckl — Sat, 26 Nov 2022 01:32:05 GMT

Yes they kinda do, they ask for a billing postal code.. I was referring to my Credit Card account address.. but it wasn't an address issue. .. its a glitch on PM end.. they messed something up. I am changing service providers ASAP.

Re: What's going on?

hTideGnow — Sat, 26 Nov 2022 01:33:54 GMT

HI @sckl Yes, postal code is the key 🙂

Re: What's going on?

sckl — Sat, 26 Nov 2022 01:41:24 GMT

no worries. I got my account fixed but they won't reply to my other help requests to get my partners account back up and running. the email address is not valid and they won't change the account email address either. I am so frustrated.. it's been 3.5 hours I've been on here and still cant get my parter service. so mad at this mess-up. it's nothing on my end that is causing this. even my credit card company said there was no attempt at payment even though I put it thru 10 times.

Re: What's going on?

hTideGnow — Sat, 26 Nov 2022 01:46:11 GMT

hi @sckl

just message them again.

If you need it up and running quick, get a voucher, load via *611.

Re: What's going on?

dust2dust — Sat, 26 Nov 2022 01:49:17 GMT

Quite the adventure. The credit card entry is likely locked out now with all those attempts where it would think a fraud is happening.

You could also use vouchers or real time payments but I have a feeling you'll be moving on anyway.

Re: What's going on?

sckl — Sat, 26 Nov 2022 01:53:14 GMT

I already said I got my account fixed.

Re: What's going on?

sckl — Sat, 26 Nov 2022 01:53:44 GMT

no its not.. there was no attempts made.. I called the card company and they see nothing on their end