topic Re: SIM in Get Support

SIM

Joshua007 — Fri, 25 Nov 2022 19:16:10 GMT

Why can I not add a new SIM card to my account?

Re: SIM

Metal1967 — Fri, 25 Nov 2022 19:17:43 GMT

@Joshua007 Depending what you are trying to actually do.. one sim per account

Re: SIM

hTideGnow — Fri, 25 Nov 2022 19:18:31 GMT

HI @Joshua007

is that a brand new sim card never activated?

where did you go the sim card from?

Re: SIM

JK8 — Fri, 25 Nov 2022 19:18:39 GMT

@Joshua007

If you are trying to swap SIM cards clear your browser cache and history first and then open a new window in incognito.

If you are trying to open a new account you must open it with a separate email account.

Re: SIM

Joshua007 — Fri, 25 Nov 2022 19:19:06 GMT

I had lost my phone, got a new phone and SIM card and wanted to continue using my same account. But it won’t allow me to put the new SIM card number in?

Re: SIM

Quigley — Fri, 25 Nov 2022 19:20:12 GMT

@Joshua007 You can do a sim card change from in your account, you just can't have more than one on an account.

Re: SIM

JK8 — Fri, 25 Nov 2022 19:20:24 GMT

@Joshua007

Try clearing cache and go incognito. Chrome or edge browser works well.

Re: SIM

Metal1967 — Fri, 25 Nov 2022 19:21:28 GMT

@Joshua007 That’s absolutely possible.. what is happening that doesn’t let you change the sim number?

Re: SIM

softech — Fri, 25 Nov 2022 19:41:52 GMT

@Joshua007 what did you do to attach this new sim to your account? did you do this?

Login to My Account, click Change Sim card from Quick menu on the top right and then follow the prompt to complete the change sim card processs

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: SIM

gpixel — Sat, 26 Nov 2022 05:08:11 GMT

@Joshua007

you need to contact customer support. I think PM disabled it. I'm pretty sure there is some sort of security breach happening with the Telus family

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

*customer support doesn't always respond promptly. please be patient and check your inbox every few hours to see if there is a response

CSA are available from
- Monday to Friday: 6AM- 10PM EST
- Saturday and Sunday: 6AM- 10PM EST

Re: SIM

Joshua007 — Fri, 25 Nov 2022 23:18:16 GMT

Yes I have done those exact steps. And each time I go to save changes, it zeros out the number and nothing is saved.