topic Re: What is even the point? in Get Support

What is even the point?

jghfx — Fri, 25 Nov 2022 21:12:30 GMT

I'm on the 3 month plan. Current cycle is Sept.3-Dec.5, the plan includes 6GB of data for the cycle. My power was out for 4 days during Fiona, during that time I used a significant amount of my plan data. When the 2GB Fiona bonus data code was sent to me, I claimed it immediately. At the bottom of my profile it says 0/2GB Fiona bonus data. Today I reached my 6GB limit that I have previously never hit before and instead of that bonus data activating, I've now had to purchase an additional 1 GB to get me through.

So back to my original question, what did I actually activate with that promo code if the bonus data didn't kick in when my limit was reached? Pretty frustrating situation overall.

Re: What is even the point?

hTideGnow — Fri, 25 Nov 2022 19:34:44 GMT

HI@jghfx Unfortunately the 2GB Fiona bonus has a 30 days expiry. Yes, in your case, it will drain your regular data before add-ons kick in, which is normal.

Maybe open a ticket with PM and explain the situation and hope they can give you a one time credit ?

Try

Re: What is even the point?

Metal1967 — Fri, 25 Nov 2022 19:40:30 GMT

@jghfx What happened was terrible.. a bit late now to be asking for help….it was offered.. was a little late..when offered but it was offered

Re: What is even the point?

jghfx — Fri, 25 Nov 2022 19:42:01 GMT

I think you misread my post. My data only ran out today. I am on a 90 day plan.

Re: What is even the point?

Metal1967 — Fri, 25 Nov 2022 19:44:56 GMT

@jghfx Didn’t miss read.. what are you asking for?the 90 day thing probably caused the problem.. you didn’t check things out

Re: What is even the point?

Metal1967 — Fri, 25 Nov 2022 19:47:11 GMT

@jghfx I see the edit now.. message csa…

Re: What is even the point?

gpixel — Fri, 25 Nov 2022 19:55:58 GMT

@jghfx

since your renewing your plan on Dec 5th. I suggest switching to the new promos $40/15gb and $45/20gb. schedule a plan change on your renewal date or since you're out of data you can change immediately. if you decide to change immediately add $40/45 to the account. the $40/15gb will expire tomorrow I'm not too sure about the $45/20gb

Re: What is even the point?

jghfx — Fri, 25 Nov 2022 20:37:05 GMT

How do I connect a CSA?

Re: What is even the point?

hTideGnow — Fri, 25 Nov 2022 20:58:06 GMT

Hi @jghfx

this is how to open ticket wirh CS Agen:

at : https://publicmobile.ca/chatbot.

First type Contact CS Agent,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click the the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: What is even the point?

jghfx — Sat, 26 Nov 2022 19:17:16 GMT

To follow up, Public Mobile customer service made this right in a very timely manner when I reached out to them.

Re: What is even the point?

hTideGnow — Sat, 26 Nov 2022 19:24:41 GMT

Hi @jghfx yes PM is usually very reasonable

Happy ending

And, you and your family were ok with Fiona?? All good now?