https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/909429#M622571 <P>Thanks very much.&nbsp; Will try your solution.</P> Fri, 25 Nov 2022 18:16:07 GMT flipgateau 2022-11-25T18:16:07Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/800216#M533320 <P>Tried to set up a hot spot connection today between SkyPro III phone and my laptop running Windows 11.&nbsp; I had done this before successfully using Windows 10.&nbsp; Called the tech support people and the guy informed me that it was a problem with my DATA and to contact Public Mobile.&nbsp; Checked and I do have data so not really sure what the problem is??&nbsp; How do I get Public Mobile to check my data?&nbsp; Any other suggestions?&nbsp; Thanks in advance.</P> Fri, 18 Mar 2022 19:32:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/800216#M533320 flipgateau 2022-03-18T19:32:14Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/800220#M533324 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/150335">@flipgateau</a>&nbsp; - you checked your self serve account, is that what you meant?</P><P>Like under this section and you still have data showing there? If so, great.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="esjliv_0-1601935725902.png" style="width: 424px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/39187iEFB53CB5D1B6C39D/image-dimensions/424x187?v=v2" width="424" height="187" role="button" title="esjliv_0-1601935725902.png" alt="esjliv_0-1601935725902.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>Does this article help you troubleshoot:</P><P><A href="https://windowsreport.com/windows-11-mobile-hotspot-not-working/" target="_blank">https://windowsreport.com/windows-11-mobile-hotspot-not-working/</A></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 18 Mar 2022 19:38:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/800220#M533324 esjliv 2022-03-18T19:38:11Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/800221#M533325 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/150335">@flipgateau</a>&nbsp;</P><P>&nbsp;</P><P>Make sure under your “my data and add ons” section there is indeed data remaining.</P><P>&nbsp;</P><P>You might want to try manually selecting 3G under network settings as well.</P> Fri, 18 Mar 2022 19:38:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/800221#M533325 HALIMACS 2022-03-18T19:38:55Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/800223#M533327 <P>Both are there - data and 3G</P> Fri, 18 Mar 2022 19:39:20 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/800223#M533327 flipgateau 2022-03-18T19:39:20Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/800225#M533328 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/150335">@flipgateau</a>&nbsp;</P><P>&nbsp;</P><P>Under your phone’s Network Connections (in settings), try manually selecting 3G vs LTE connection to network.</P><P>&nbsp;</P><P>&nbsp;Then try hot spotting again.</P> Fri, 18 Mar 2022 19:44:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/800225#M533328 HALIMACS 2022-03-18T19:44:31Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/800252#M533351 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/150335">@flipgateau</a>&nbsp;</P><P>Otherwise your mobile data is working on your phone? Go thru this guide for your phone to see if you missed a step.</P><P>&nbsp;</P><P><A href="https://www.devicesfaq.com/en/share-internet/sky-pro-iii" target="_blank" rel="noopener">https://www.devicesfaq.com/en/share-internet/sky-pro-iii</A></P><P>&nbsp;</P><P>Edit:</P><P>Here is an article identifying possible issues with Windows 11 and how to troubleshoot them.</P><P>&nbsp;</P><P><A href="https://windowsreport.com/windows-11-mobile-hotspot-not-working/" target="_blank">https://windowsreport.com/windows-11-mobile-hotspot-not-working/</A></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>To contact customer support click below:</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><FONT>https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</FONT></A><FONT><SPAN>&nbsp;</SPAN></FONT></P><P><FONT>To pre-verify your account, provide your full name, address, your email, phone # and 4-digit account PIN#</FONT></P> Fri, 18 Mar 2022 20:14:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/800252#M533351 darlicious 2022-03-18T20:14:25Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/909429#M622571 <P>Thanks very much.&nbsp; Will try your solution.</P> Fri, 25 Nov 2022 18:16:07 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/909429#M622571 flipgateau 2022-11-25T18:16:07Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/910807#M623713 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/150335">@flipgateau</a>&nbsp;</P><P>I hope it works.....it's been awhile....</P> Mon, 28 Nov 2022 13:53:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Hotspot-tethering-not-working/m-p/910807#M623713 darlicious 2022-11-28T13:53:57Z