topic Re: Cancel order in Get Support

Cancel order

Shawnabond — Fri, 25 Nov 2022 17:33:03 GMT

How do I cancel an order

Re: Cancel order

hTideGnow — Fri, 25 Nov 2022 17:35:58 GMT

HI@Shawnabond

For addon? for sim card or phone?

For sim card, likely no refund , no cancellation

For phone, you can do that, they have a 30 days full refund anyway

For add-on, they might be able to put the money back in your My Account. If you have bought that by mistake, and you didn't use the add-on at all, it should be ok

Just open ticket with CS agent for your enquiry:

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel order

Meow — Fri, 25 Nov 2022 17:36:29 GMT

What kind of order?

PM service or add-on - cannot do that once paid

Ordered phone - you have 30 days to return it. You could contact agent and inquire if it is shipped or not and then discuss with agent cancellation.

Re: Cancel order

ThatPug — Fri, 25 Nov 2022 17:56:15 GMT

They're sadly swamped at the moment to the point that it'll take 24-48 hours to cancel an order, so yeah just returning it is the most likely solution if it's a phone.

Re: Cancel order

hTideGnow — Fri, 25 Nov 2022 17:57:58 GMT

HI @ThatPug not bad to return after if it is a CPO phone. OP can try it out first 🙂