topic Upgrading Plan in Get Support

Upgrading Plan

SweeneyRG — Fri, 25 Nov 2022 14:01:26 GMT

Good morning, I just switched to a New Plan on Dec 04, 2022.

The plan I signed up for said $40.00 for Unlimited Canada Wide Minutes, 15GB Data at 4GB Speeds

But after i signed up it looks like you changed it to 5GB.

I have a screen shot of the deal too.

I'm writing to ask you to Honor the plan of $40.00/month (less my $4.00 rewards) for 15GB at 4G.

Please let me know

Thank you

Re: Upgrading Plan

softech — Fri, 25 Nov 2022 14:06:53 GMT

@SweeneyRG the $40 /15gb plan is still on

Reason you don't see it in the selection now is that you already scheduled for plan change

Login again using Incognito mode and go back to chamge plan page, you should see a big note saying you have a scheduled plan change in Dec

Re: Upgrading Plan

SweeneyRG — Fri, 25 Nov 2022 14:11:05 GMT

Thats awesome!! And how long does this plan last for? Until i Change it?

Thanks

Ryan

Re: Upgrading Plan

edk138 — Fri, 25 Nov 2022 14:17:38 GMT

I was scheduled for that same change to occur today and it did not change to 15gb but remained on 5gb. Please take screen shots of your scheduled renewal change in case of same issue.

Re: Upgrading Plan

softech — Fri, 25 Nov 2022 14:18:35 GMT

@SweeneyRG the $40/15GB is a regular plan like others. So, there it is not like those 12 or 15 months only price. Basically it is "permanent". Of course, like other PM plans, PM has the right to adjust the price, they will only need to give you 30 days notice.

Re: Upgrading Plan

softech — Fri, 25 Nov 2022 14:19:37 GMT

@edk138 could be just cache problem. Please try logging in again using incognito mode.

Many customers have that problem if they don't use Incognito mode. After you use the Incognito mode, the new and correct plan will show

Re: Upgrading Plan

Meow — Fri, 25 Nov 2022 14:23:08 GMT

Your plan is SCHEDULED to become active on Dec 4. We are not there yet so your account will still show your current plan whatever it is.

Re: Upgrading Plan

Yummy — Fri, 25 Nov 2022 14:25:28 GMT

@SweeneyRG wrote:
Thats awesome!! And how long does this plan last for? Until i Change it?

This is not a promo nor limited time plan. It is permanent plan so it will be in effect until you change it.

Re: Upgrading Plan

SweeneyRG — Sat, 26 Nov 2022 17:01:58 GMT

I do have a screenshot of it, multiple ones just in case. That's a smoking deal!

Re: Upgrading Plan

SweeneyRG — Sat, 26 Nov 2022 17:02:58 GMT

My worry was that, after I seleteced that plan it then said 5gb. I made sure to take a screenshot before hand.