topic Porting problem in Get Support

Porting problem

jonashmartin — Tue, 04 Jan 2022 19:51:52 GMT

i tried porting my number from bell to pm. i entered my number during activation, and then below i entered my bell account number. and then below it asked for alyernate phone number and i wasnt sure ehat it meant so i entered my dads phone number. it seemed to work to port and i completed activation but when i inserted my sim card into my phone it showed service but when i call someone, theyre caller display shows as my dads number. so it ported wrong number i guess

Re: Porting problem

JaK — Fri, 22 Jul 2016 03:16:00 GMT

Hi @jonashmartin,welcome to Public Mobile!

Yes that doesn't look right. You don't even need to enter an alternate number, and it definitely should not be taken as the port number. Looks like something that will need a moderator to straighten out when they come online in the morning, @Kalla_A, @Mary_M, @Shazia_K

Hopefully this can be straightened out quickly, good luck!

Re: Porting problem

Mary_M — Fri, 22 Jul 2016 13:16:24 GMT

Hey @jonashmartin

I have sent you a private message, kindly view it 🙂

Cheers!