topic Password Reset in Get Support

Password Reset

troyandchar — Fri, 25 Nov 2022 04:29:01 GMT

Hi My husband is a Public Mobile customer and me has tried everything top get into his account. It keeps saying. ! There was an error reseting your pasword. Please try again later. He has been trying for 2 days.hment

Re: Password Reset

softech — Fri, 25 Nov 2022 04:31:37 GMT

@troyandchar try using Incognito mode to access My Account to reset the password to see if it works

if not, then open ticket with PM support: to have them help resetting it

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Password Reset

Tsawwassen — Fri, 25 Nov 2022 16:01:02 GMT

Clear your computers cache - (history) - then very carefully - making certain to follow instructions - try again.

Hope that solves the problem.