topic Re: why is website so difficult use? in Get Support

why is website so difficult use?

rggmjg — Thu, 24 Nov 2022 22:12:37 GMT

links don't work I had requested a change in my plan on renewal but my account doesn't show it. I originally had unlimited talk minutes (which man account still shows) but I reduced my plan because of travel. I just received a message that I only have 10 minutes left so how do I know who I really have?? I also added some extra data but did that go through??

Re: why is website so difficult use?

softech — Thu, 24 Nov 2022 22:14:58 GMT

@rggmjg it could be just cache problem and you are reading cached page. Try login again using Incognito mode and see if you see the correct info. Also check Payment page to see if PM charged new plan amount

Re: why is website so difficult use?

dabr — Thu, 24 Nov 2022 22:15:34 GMT

@rggmjg Try logging into your account using incognito/private mode as there is terrible caching issues with PM's self serve site.

Re: why is website so difficult use?

rggmjg — Thu, 24 Nov 2022 22:19:19 GMT

Foir a company that is only online, their website really sucks!

Re: why is website so difficult use?

dabr — Thu, 24 Nov 2022 22:20:37 GMT

@rggmjg Agreed!

Re: why is website so difficult use?

Yummy — Thu, 24 Nov 2022 22:22:38 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache.

Re: why is website so difficult use?

softech — Thu, 24 Nov 2022 22:25:03 GMT

@rggmjg yup.. it is far from perfect.. very far...

Re: why is website so difficult use?

Yummy — Thu, 24 Nov 2022 22:30:54 GMT

@softech wrote:
@rggmjg yup.. it is far from perfect.. very far...

But still some customers are happily enjoying all imperfection and even striving to help others. Kudos to them.😎

Re: why is website so difficult use?

HALIMACS — Thu, 24 Nov 2022 22:34:53 GMT

@rggmjg

There are real issues with the self-serve landing page displaying cached information. It's like a snap-shot of the 'last time' you've accessed it.

Tap the little refresher icons, displayed below:

Re: why is website so difficult use?

rggmjg — Fri, 02 Dec 2022 20:46:25 GMT

I logged in on a different browser and it worked