topic Re: SIM card not valid in Get Support

SIM card not valid

AliKoogs — Thu, 24 Nov 2022 22:10:06 GMT

I tried to set up a new account. Online, the SIM card was accepted as valid, but the credit cards (2) were not being accepted, even though the information was correct. I exited that screen and now when I try to activate the SIM card again, it says it's invalid. Does it get invalidated with one attempt to activate it? That seems silly...

Re: SIM card not valid

Yummy — Thu, 24 Nov 2022 22:12:29 GMT

Check if your CC has been charged. Can you log in to your account? Does it say Active?

Re: SIM card not valid

BKNS27 — Thu, 24 Nov 2022 22:14:20 GMT

@AliKoogs

Clear the cache, cookies and go on incognito on your browser then re-enter the information.

Also check to see if your CC was charged. If it was, the SIM could be activated.

Re: SIM card not valid

AliKoogs — Thu, 24 Nov 2022 22:16:13 GMT

Nope, I can't login in to the new account.

Re: SIM card not valid

Yummy — Thu, 24 Nov 2022 22:21:43 GMT

@AliKoogs wrote:
Nope, I can't login in to the new account.

Most likely account has not been created at all.

Contact agent for assistance to sort this out. PM is sometimes difficult to navigate due to caching issues they have.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.