topic Paying with a pre-paid Visa card in Get Support

Paying with a pre-paid Visa card

ColmDillon — Thu, 24 Nov 2022 22:09:07 GMT

Trying to set up my account and pay the first month with a Canada Post single-load prepaid Visa card, as I just arrived in Canada and haven’t had a chance to get a Canadian bank card yet.

However, when trying to get the 20gb for $35 deal, I keep getting “Error Code:821” saying that something went wrong. Any idea what’s going wrong? Was thinking I maybe need to activate the Visa card somehow so I can link my address to it, however I can’t see any details on the packaging on how to do this.

Any help would be much appreciated!

Re: Paying with a pre-paid Visa card

softech — Thu, 24 Nov 2022 22:11:51 GMT

@ColmDillon error 821 has to do with you used IMEI for porting info

First, make sure PM didnlt charge you I your last attempt

Then start again but please use account nimber as the porting info

Re: Paying with a pre-paid Visa card

hycm53 — Thu, 24 Nov 2022 22:12:51 GMT

@ColmDillon Since you get error code 821, you need send private message to customer service for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Paying with a pre-paid Visa card

dabr — Thu, 24 Nov 2022 22:13:35 GMT

@ColmDillon How much is the prepaid visa amount for? I believe you need to pay the full price of the plan $55+tax at activation and then will receive account credit of $20 before the second payment cycle thru to 16th payment cycle for the discounted price to apply.

Re: Paying with a pre-paid Visa card

CountyDownIeUk — Thu, 24 Nov 2022 22:30:45 GMT

Like said. Contact a CSA

Your prepaid card needs enough on it to cover taxes.

And for sure a PrePaid Vanilla (but not a "My Vanilla") MasterCard works.