topic Re: continuous message warning every 15 minutes in Get Support

continuous message warning every 15 minutes

michaelzheng — Tue, 04 Jan 2022 19:51:47 GMT

I just activiated my PM sim card, every 15 minutes I received a message:" Public Mobile here. Sorry, we do not offer text message outside of Canada at this time." Anyone know how to turn it off? Thanks.

Re: continuous message warning every 15 minutes

Mary_M — Wed, 20 Jul 2016 22:29:07 GMT

Hello @michaelzheng

Thank you for informing us of this.

It's actually a known issue - we have a way to stop the messages until a permanent fix is put in place.

Would you mind sending me your phone number by private message ?

Thanks,

Mary

Re: continuous message warning every 15 minutes

srlawren — Wed, 20 Jul 2016 22:29:43 GMT

Hi @michaelzheng, welcome to Public Mobile, and to the community! I'm guessing you have an iPhone, and you selected a plan that either does not include texting, or includes canada-wide texting only?

I'm flagging our community moderators (Public Mobile support employees) @Shazia_K and @Mary_M to assist you. Could I please ask one of you to do the fix that you have done for other iPhone users with this issue? Thank you!

Re: continuous message warning every 15 minutes

srlawren — Wed, 20 Jul 2016 22:30:51 GMT

Ah, @Mary_M you beat me by 38 seconds! Great minds think alike. Thank you for helping out @michaelzheng.

Re: continuous message warning every 15 minutes

webeye — Thu, 21 Jul 2016 11:56:57 GMT

I am getting the same message on my iphone. Can someone help me turn it off?

Re: continuous message warning every 15 minutes

michaelzheng — Thu, 21 Jul 2016 14:25:18 GMT

@srlawren@Mary_M Thank you. The problem has been solved.

@webeye You will need to message them your PM number, they will fix for you. Good luck!

Re: continuous message warning every 15 minutes

srlawren — Thu, 21 Jul 2016 17:18:02 GMT

@michaelzheng I'm pleased to hear that! @Mary_M or @Shazia_K if you haven't already heard from @webeye, could you please try to connect with them?

Re: continuous message warning every 15 minutes

Mary_M — Thu, 21 Jul 2016 17:21:55 GMT

Hey @webeye

Please send me a private message including your phone number and we'll take care of this!

Thanks,

Mary