topic Re: Unable to update creditard security code in Get Support

Unable to update creditard security code

bobmoretto — Thu, 24 Nov 2022 21:41:22 GMT

You have notified me that I need to update my credit card info because of the expiry date. I have attempted to do this bu unable to because your system won't allow me to update the security code (located on back of CC)

Re: Unable to update creditard security code

hycm53 — Thu, 24 Nov 2022 21:44:14 GMT

@bobmoretto Clear browser caches first then using private or incognito mode to login.

Re: Unable to update creditard security code

walker1 — Thu, 24 Nov 2022 21:44:09 GMT

@bobmoretto You have to input all CC information . Not just security code.

Try logging into your account using a browser in incognito mode. Try again.

Re: Unable to update creditard security code

Yummy — Thu, 24 Nov 2022 21:52:06 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in. Click on little spinner refresh icons lower down.

What error do you receive? Maybe systems expects you to retype all CC info.

Re: Unable to update creditard security code

bobmoretto — Thu, 24 Nov 2022 21:52:02 GMT

Did not work in incognito mode. I am able to put in my cc number, expiry date but not the security code. nothing happens. I can't erase the old data or even type any data in the field

Re: Unable to update creditard security code

walker1 — Thu, 24 Nov 2022 21:55:57 GMT

@bobmoretto Ok then, log out completely. Try to login again but from a different device or even a computer instead.

Don't forget about incognito mode and try a different browser instead.

Re: Unable to update creditard security code

bobmoretto — Thu, 24 Nov 2022 22:00:23 GMT

Did not work. Even used a different browser

Re: Unable to update creditard security code

hycm53 — Thu, 24 Nov 2022 22:02:04 GMT

@bobmoretto wrote:" I am able to put in my cc number, expiry date but not the security code. nothing happens. I can't erase the old data or even type any data in the field"

Try change credit card., then reenter cc number, etc.

Re: Unable to update creditard security code

bobmoretto — Thu, 24 Nov 2022 22:04:54 GMT

I am using a computer and it doesn't work. I have tried another browser and in incognito mode

Re: Unable to update creditard security code

bobmoretto — Thu, 24 Nov 2022 22:05:32 GMT

How do I talk to a human at Public Mobile????

Re: Unable to update creditard security code

Yummy — Thu, 24 Nov 2022 22:07:24 GMT

Don't try too many times to update CC info or you will trigger CC fraud lock.

I would suggest to talk to agent to sort it out for you.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: Unable to update creditard security code

bobmoretto — Thu, 24 Nov 2022 22:13:47 GMT

I have submitted the issue and will wait for an answer. Tx

Re: Unable to update creditard security code

bobmoretto — Sun, 04 Dec 2022 22:30:20 GMT

Folks, I have managed to update my CC info. It worked when I used my iPad but it wouldn't work using my Lenovo Thinkpad.

[bit novel but if it works ..... Luddite ]