topic Re: URGENT - talk plan got cut off?? in Get Support

URGENT - talk plan got cut off??

alicex — Tue, 04 Jan 2022 19:51:46 GMT

Hi,

I have made no changes to my phone plan and it was working fine this morning, but when i just tried to make a call just now it said "no talk plan". Please inform ASAP as i have to make an urgent call.

Thanks.

Alice

Re: URGENT - talk plan got cut off??

Taekgun — Thu, 02 Nov 2017 15:48:05 GMT

@alicex

Did you just pass your renewal date with your plan? In self-serve, does your plan show active or suspended?

We need a bit more info to be able to point you in the right direction.

Re: URGENT - talk plan got cut off??

alicex — Thu, 02 Nov 2017 15:49:21 GMT

Hmm it does have a line that says "expired". How do i renew?

Re: URGENT - talk plan got cut off??

alicex — Thu, 02 Nov 2017 15:54:14 GMT

But my data is still working...

Re: URGENT - talk plan got cut off??

ShawnC13 — Thu, 02 Nov 2017 15:55:32 GMT

@alicex, that expired line is probably the same as what I have on mine meaning the Promo plan you have is no longer offered and they put an expired tag to it. Very misleading.

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Re: URGENT - talk plan got cut off??

alicex — Thu, 02 Nov 2017 15:59:46 GMT

Thank you so much!! That helps a lot !

Re: URGENT - talk plan got cut off??

wetcoaster — Thu, 02 Nov 2017 18:08:50 GMT

@alicex

I hope this has been taken care of by now.

If you are still stuck you can always use a VOIP app like fongo or hangouts to make your call using data or WiFi?