topic Re: I can’t receive amber alert in Get Support

I can’t receive amber alert

Weihann — Sun, 20 Nov 2022 05:19:27 GMT

And I don't have the "Government Alert" under notifications.

Should my SIM card from public Mobile support Government Alerts?

Could you help me resolve this issue?

Thank you!

Re: I can’t receive amber alert

will13am — Wed, 16 Nov 2022 19:22:59 GMT

@Weihann , by chance are you blocking notifications on your phone? I am not sure if this is still true but last time I investigated amber alerts only work when connected to the LTE network.

Edit: Alerts only work on LTE network and WPA capable devices. No change from when I last checked.

https://www.cwta.ca/for-consumers/wpa-sasfp/

Re: I can’t receive amber alert

benfatto — Wed, 16 Nov 2022 20:11:45 GMT

What is your phone? Can it connect to PM's LTE network or just the 3G?

Is your phone network set to LTE or 3G?

Re: I can’t receive amber alert

JacobGoossen — Wed, 16 Nov 2022 20:44:44 GMT

Your PM SIM is definitely able to receive Alerts as long as it connects to the LTE network, so it's got to be some kind of issue with your phone. What kind of phone do you have? Is it WPA capable?

Re: I can’t receive amber alert

Weihann — Thu, 24 Nov 2022 17:46:23 GMT

Thanks, would you guide me where to check it further please?

Re: I can’t receive amber alert

Weihann — Thu, 24 Nov 2022 17:50:25 GMT

Thanks, it is iPhone 7+, btw, I was able to receive this type of alert before I transferred to Public from Freedom.

It is showing 3G.

Re: I can’t receive amber alert

hTideGnow — Thu, 24 Nov 2022 18:01:39 GMT

HI @Weihann

Your phone might be using 3G Only at the moment

change to 4G on your phone for voice & Data

Select Settings-> Mobile Data-> Mobile Data Options-> Voice & Data
To enable 4G, select 4G

Re: I can’t receive amber alert

Weihann — Thu, 24 Nov 2022 19:36:16 GMT

Thank you. I tried but don’t seem to find the path of the setting you just advised, is this for iPhone? Or not any equivalent setting for iPhone please?