topic Re: Add-on while travelling in US in Get Support

Add-on while travelling in US

GenevieveTucker — Thu, 24 Nov 2022 13:57:24 GMT

Hi:

I have used add-on’s while here is US but now while topping it up for another 10 days it’s saying complete with purchase from the cart but it doesn’t update to say I have 10 more days. I have added 40.00 in available funds even though I have used pre-authorized payments for my monthly bills. Can you help please?

Re: Add-on while travelling in US

Quigley — Thu, 24 Nov 2022 14:01:17 GMT

@GenevieveTucker Try logging in to your account using a different browser in incognito mode. You're probably looking at old cached information.

If you're getting the exact same add on you'll need help with that from a customer support agent.

Re: Add-on while travelling in US

DDM69 — Thu, 24 Nov 2022 14:01:58 GMT

You will not be able to add the new add on until the first one has expired. That may be the issue.

Re: Add-on while travelling in US

GenevieveTucker — Thu, 24 Nov 2022 14:02:23 GMT

I have tried that and turned both my iphone and iPad off and it doesn’t help.

Re: Add-on while travelling in US

Outdoorsman — Thu, 24 Nov 2022 14:02:33 GMT

@GenevieveTucker hi if you added the same add on again there is a 24 hour period before it takes effect,some quirk with the system I guess

Re: Add-on while travelling in US

Quigley — Thu, 24 Nov 2022 14:06:41 GMT

@GenevieveTucker Try from a computer instead if you can, but you'll probably have to get help from a CSA, if getting the exact same add on., as I suggested.

Re: Add-on while travelling in US

hycm53 — Thu, 24 Nov 2022 14:07:33 GMT

@GenevieveTucker wrote: I have used add-on’s while here is US but now while topping it up for another 10 days it’s saying complete with purchase from the cart but it doesn’t update to say I have 10 more days.

When you buy second add on make sure the first on is expired 24 hour, otherwise may cause the problem.