topic Re: Data not working in Get Support

Data not working

huzi — Thu, 24 Nov 2022 05:44:33 GMT

I’m using Iphone 13pro, everything worked fine before. I had a trip in another country and removed PM SIM card during that period, after putting it back in after the trip, I got issue with data. I can make calls and text messages, the 3G is displayed (LTE was always displayed back then when there was no issues).

Whenever I try connecting using my cellular data, apple gives me a pop up saying: Could not activate cellular data network Turn on cellular data or use Wi-Fi to access data.

I tried the SIM card on a old iPhone and everything works well including the data.

I’ve tried everything: rebooting, resetting network, switching wifi and airplane mode on and off …,, nothing works.

Re: Data not working

JK8 — Thu, 24 Nov 2022 05:53:50 GMT

@huzi

Can you check your apn settings.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: Data not working

huzi — Thu, 24 Nov 2022 06:03:03 GMT

yes, I did check it and trie to changed it to : sp.mb.com (removed letter “i” ), but still didn’t work, so I clicked reset settings to change it back to what it was).
thanks for the quick response.

Re: Data not working

JK8 — Thu, 24 Nov 2022 06:14:37 GMT

@huzi

Can you ensure your cellular data is on and check for any carrier setting updates/ios updates.

Re: Data not working

huzi — Thu, 24 Nov 2022 06:17:26 GMT

yes, cellular data is on and I just updated iOS to the newest version.

Re: Data not working

JK8 — Thu, 24 Nov 2022 06:33:40 GMT

@huzi

When you changed it to sp.mb.com did you reboot?

Re: Data not working

huzi — Thu, 24 Nov 2022 12:50:39 GMT

Yes I did it many times.

Re: Data not working

softech — Thu, 24 Nov 2022 13:21:51 GMT

@huzi

try to see if you have any VPN set

"Settings” > “General” > “VPN”
Clear them all listed in the “Profiles” section.
Power down first, then restart the phone.

If that was blank without any VPN profile or if still does not work, try to Reset network settings

"Settings” > “General” > "Reset" > "Reset Network Settings"

Also, check your Carrier Profile, Make sure it is showing Public Mobile. And try update the Carrier profile , too

Re: Data not working

hycm53 — Thu, 24 Nov 2022 13:07:06 GMT

@huzi wrote: I did check it and trie to changed it to : sp.mb.com (removed letter “i” )

I have iPhone 8 Plus but APN setting is "isp.mb.com". According this website: APN setting should be "sp.mb.com".

But anyway iPhone 8 Plus is working.

Did you try turn Network selection to "Automatic"?

Re: Data not working

hycm53 — Thu, 24 Nov 2022 13:19:06 GMT

@huzi

https://www.technipages.com/iphone-error-could-not-activate-cellular-data-network-fix

Re: Data not working

huzi — Thu, 24 Nov 2022 13:42:30 GMT

I cleared VPN profile (I didn’t know that I had this vpn) and it’s working now!

thanks a lot and great thanks to everyone for your contributions!

Re: Data not working

softech — Thu, 24 Nov 2022 14:24:26 GMT

@huzi glad it works!!

The VPN profile could be there with your oversea sim card and service.