topic Re: Unauthorized message when logging in in Get Support

Unauthorized message when logging in

Tenderinfj — Thu, 24 Nov 2022 02:47:20 GMT

When I try to log in as usual, it comes with a message saying unauthorized. Any tips to resolve this? How do I speak with a customer service agent about this? Thanks!!

Re: Unauthorized message when logging in

JK8 — Thu, 24 Nov 2022 02:49:15 GMT

@Tenderinfj

Clear your browser cache and then open a new window in incognito. Use the Forgot your password link if you need to.

Re: Unauthorized message when logging in

NDesai — Thu, 24 Nov 2022 02:50:02 GMT

@Tenderinfj Try using incognito/private browsing mode and see if it loads properly. It supposed to ask you for the 2FA authentication through SMS or Email. If you forgot your password, you can reset it here: https://myaccount.publicmobile.ca/en/forgot-password

Re: Unauthorized message when logging in

BKNS27 — Thu, 24 Nov 2022 03:04:00 GMT

@Tenderinfj

I had the same problem yesterday when trying to login on my phone.

No problem today when login on my phone. I don’t know if the site was down or a glitch.

Try again on your PC and see if that works.

Re: Unauthorized message when logging in

will13am — Thu, 24 Nov 2022 03:31:32 GMT

I get these strange errors from time to time also. Retrying has always worked for me. I suspect that if I was consistently using incognito mode, these problems might not occur.

Re: Unauthorized message when logging in

computergeek541 — Thu, 24 Nov 2022 04:49:57 GMT

@Tenderinfj wrote:
When I try to log in as usual, it comes with a message saying unauthorized. Any tips to resolve this? How do I speak with a customer service agent about this? Thanks!!

I've seen this error message before, and while clearing cache and cookies (or incognito mode) might help in some cases, I've beem able to log in immediately after by simply trying to log in again without taking any special steps. I've also recommended the earlier mentions steps to others and it's a good thing to try, but it doesn't always fix the website errors.