topic Re: failed port in Get Support

failed port

pmehran — Thu, 24 Nov 2022 01:27:10 GMT

I am trying to port my number from zoomer, but it didn't like the IMIE and failed. I got a text message from PM saying that port has failed and included a link to chat with an agent but the link doesn't work. is there a number I can call to re-initiate the port with account number? thanks

Re: failed port

softech — Thu, 24 Nov 2022 01:28:43 GMT

@pmehran it is always better to give the account number instead of IMEI

NO worry, PM has a porting support team and you can talk to live support and provide them the proper info. I will message you the phone number. Check the Community inbox

Re: failed port

Quigley — Thu, 24 Nov 2022 01:28:58 GMT

@pmehran Yes I just sent you the phone number to call.