topic Re: Plan did not switch over. in Get Support

Plan did not switch over.

smerry — Wed, 23 Nov 2022 21:34:26 GMT

I had selected the $40 for 15g to switch over on my next payment. I just checked and it didn't switch over. How do I get this rectified so, I don't have to pay double?

Re: Plan did not switch over.

Quigley — Wed, 23 Nov 2022 21:35:14 GMT

@smerry Try logging in to your account using a browser in incognito mode. Your probably looking at old cached information.

Re: Plan did not switch over.

Outdoorsman — Wed, 23 Nov 2022 21:36:27 GMT

@smerry hi you are probably looking at a cached /old version of your account try a different browser in private or incognito mode and sign back in

Re: Plan did not switch over.

smerry — Wed, 23 Nov 2022 21:44:26 GMT

Thanks! It worked.