topic Data Service Not Available in Get Support

Data Service Not Available

evo — Wed, 23 Nov 2022 20:28:31 GMT

Hi,

My credit card was expired and I wasn't aware of it. My service was suspended.

After I updated my card info, and pushed the payment. It said my account is back to active in "My Account".

But my service is still not restored. I tried turning off/on my phone, reselect carrier in phone settings, verified Cellular Data Network and waited for 3 days. I still haven't get my service back.

Is there any steps I left or I simply have to wait longer?

Re: Data Service Not Available

Outdoorsman — Wed, 23 Nov 2022 20:32:32 GMT

@evo hi try taking your sim card out and reseating it you may have a provisioning issue

contact a cs agent

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Data Service Not Available

Meow — Wed, 23 Nov 2022 20:33:53 GMT

I think you did everything ever advised in this case.

To confirm your account is really Active, try accessing your account with difference browser, clear cache, use incognito mode.

Your account is active, you did reboot it few times, reset carrier. The only thing I could suggest is to try your SIM in another phone.

If everything fails, last resource would be to contact agent for assistance.

Re: Data Service Not Available

Quigley — Wed, 23 Nov 2022 20:35:31 GMT

@evo Try logging back into your account again using a browser in incognito mode and make sure that your account and plan is Active. You might have been looking at old cached information before. Maybe the payment really didn't go through. Double check in the payment history of your account.

Re: Data Service Not Available

BKNS27 — Wed, 23 Nov 2022 21:35:57 GMT

@evo

Remember to power off your phone and not just off/on your screen. So hold down the power button and power off then power back on.