topic Re: refund for wrong add-on in Get Support

refund for wrong add-on

ben-g — Wed, 23 Nov 2022 17:24:46 GMT

Hi there, I was travelling in the US a couple of weeks ago. When adding a data roaming add on, I accidentally selected the 1GB Canadian data add on instead of 1GB US add on. I subsequently added the US add no as well. I have no need for the additional Canadian data, and I'm wondering whether there is a way to be refunded for it, since it was obviously a mistake?

Thanks,

Ben

Re: refund for wrong add-on

Outdoorsman — Wed, 23 Nov 2022 17:26:21 GMT

@ben-g

hi to ask for a credit or refund you need to contact a cs agent

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: refund for wrong add-on

ben-g — Wed, 23 Nov 2022 17:28:41 GMT

Thanks very much for this! I have sent a private message.