topic Re: Can only call out, can't receive calls or text in Get Support

Can only call out, can't receive calls or text

CustomersRStaff — Wed, 23 Nov 2022 16:40:12 GMT

Hello! I transferred my number from Telus. I can make calls from Public Mobile, however, I cannot send texts or receive texts or calls. Any idea why? Thanks!

Re: Can only call out, can't receive calls or text

hTideGnow — Wed, 23 Nov 2022 16:42:47 GMT

HI @CustomersRStaff I think you have a stuck port

did you reply a sms from your old carrier?

I will message you a phone number. Check Comunity inbox. Call them and they can confirm if the porting was stuck or what to do from here

Re: Can only call out, can't receive calls or text

Yummy — Wed, 23 Nov 2022 16:43:34 GMT

Did you follow porting procedure to the letter?

Both accounts have to be active, after initiating porting did you leave old SIM in your phone and replied Yes within 90 minutes?

You can call/SMS out as you have been assigned temp number from PM. Until porting is completed you will not be able to receive calls on old number using PM SIM.

Re: Can only call out, can't receive calls or text

Outdoorsman — Wed, 23 Nov 2022 16:45:12 GMT

@CustomersRStaff hi if you didn't leave your telus sim in your phone to receive transfer request then your port is in limbo I will send you the number to reinitiate port request I see @hTideGnow already did 😁

Re: Can only call out, can't receive calls or text

longcm — Wed, 23 Nov 2022 16:46:45 GMT

I have the same issue, both my wife and I are not able to receive calls, but we can call out.

Re: Can only call out, can't receive calls or text

hTideGnow — Wed, 23 Nov 2022 16:48:29 GMT

HI @longcm check your Community inbox, I will send you the same phone number

Re: Can only call out, can't receive calls or text

CustomersRStaff — Wed, 23 Nov 2022 16:51:54 GMT

Hello! Yes, I did get the message from Telus and responded with Yes minutes after I got it. Will give them a call and see what they can do. Thanks!

Re: Can only call out, can't receive calls or text

hTideGnow — Wed, 23 Nov 2022 16:53:51 GMT

HI @CustomersRStaff usually after you replied YES, the porting will completed in 2 to 4 hours.. or less

but you will need to reboot your phone during this time, try calling yourself until PM sim card getting the incoming

so, if you just replied it this morning, maybe just a timing issue

Re: Can only call out, can't receive calls or text

CustomersRStaff — Wed, 23 Nov 2022 16:55:13 GMT

Yes, I found it took about a day for it to start on the Public Mobile SIM, but this was 5 days ago, so I'm assuming something is off by now...

Re: Can only call out, can't receive calls or text

CustomersRStaff — Sun, 25 Dec 2022 04:11:40 GMT

I called the number provided to call Telus, but they said there's nothing they can do on their end and that I need to contact Public Mobile 🙄 Very frustrating, still isn't working 😞

Re: Can only call out, can't receive calls or text

CustomersRStaff — Mon, 26 Dec 2022 06:06:50 GMT

Yup, replied to that message within 1 hour confirming the port. Called the number that was provided, but after waiting on hold for over an hour, they said there was nothing they could do on their end and that I needed to contact Public Mobile 🤷‍♂️

Re: Can only call out, can't receive calls or text

computergeek541 — Mon, 26 Dec 2022 06:10:00 GMT

@CustomersRStaff wrote:
Yup, replied to that message within 1 hour confirming the port. Called the number that was provided, but after waiting on hold for over an hour, they said there was nothing they could do on their end and that I needed to contact Public Mobile 🤷‍♂️

They actually could have fixed this for you as they do deal with number port ins to Public Mobile. In any event, Public Mobile prefers customers to use the chatbot to open a ticket. Please go to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html