topic Call Records Past 90 Days in Get Support

Call Records Past 90 Days

phonemonkey — Wed, 23 Nov 2022 16:27:44 GMT

Hi all. I'm trying to prove that I called someone about six months ago. Without phone records it's he-said she-said. Is there any way to get access to this info? I found some old forum posts that said you could but it seems that maybe the feature has been removed.

Re: Call Records Past 90 Days

hTideGnow — Wed, 23 Nov 2022 16:31:39 GMT

HI @phonemonkey

No, you can only get up to 90 days of usage record

of course, you can try to open ticket with CS agent, but I highly doubt they will help

just in case you want to try , to open ticket

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Call Records Past 90 Days

Yummy — Wed, 23 Nov 2022 16:47:49 GMT

PM provides only 90 days of usage history.

You can ask agent if they have access to longer period.

But your phone should keep all call history, correct? I can see calls made/received back to Sep 2020.