topic Re: SMS not working in Get Support

SMS not working

Hollandar — Wed, 23 Nov 2022 15:45:40 GMT

Hi everyone,

I have a iPhone 12 Mini and recently switched from Fido. My data, phone calls and messaging over data all work, but I can't seem to send or receiving any SMS messages. I have received SMS from Public Mobile directly for the 2-step verification process when signing in, but not through any other method outside of trying to send a SMS to my own number (which seems to work, but I am not sure if that is actually sent through SMS). I have reset my network settings, rebooted my phone, and also reseated the SIM card in the tray, and nothing seems to work. Does anyone else have a potential solution?

Thanks in advance.

Re: SMS not working

walker1 — Wed, 23 Nov 2022 15:47:22 GMT

@Hollandar Turn on your data and turn off iMessage system on your phone.

Re: SMS not working

hTideGnow — Wed, 23 Nov 2022 15:49:41 GMT

HI @Hollandar can you receive sms or mms from friends?

are you using iMessage? What colour is the text you are sending on the message screen ? If it is Blue, you are sending iMessage, you need to have Wifi or turn on Mobile Data

Re: SMS not working

Yummy — Wed, 23 Nov 2022 15:52:26 GMT

Apples' iMessage usually takes over all other SMS apps including native one.

Turn it off or redirect native (plain) SMS app to handle all SMS.

Re: SMS not working

hycm53 — Wed, 23 Nov 2022 15:53:03 GMT

@Hollandar Turn off iMessage and make sure SMS and MMS on. Make sure Cellular data is on.

Re: SMS not working

Hollandar — Wed, 23 Nov 2022 15:55:57 GMT

I am not receiving any SMS from friends, nor they from me. iMessage is working fine (blue bubbles). I have cellular data and Wi-Fi both on. Is it possible I have a broken SIM card? Phone calls are working but not SMS.

Re: SMS not working

Hollandar — Wed, 23 Nov 2022 15:58:15 GMT

I tried this and it did not fix the problem. I also don't want to have iMessage off regularly as I use it most of the time. I just need to be able to send SMS to contacts that aren't on iOS.

I had the same settings with Fido and it worked seamlessly with that provider.

Re: SMS not working

walker1 — Wed, 23 Nov 2022 16:09:29 GMT

@Hollandar Ok then, use the search bar at top of the page and look up " setting up your data on an iphone". Check out what APN settings you might have to change on your phone.

Re: SMS not working

hTideGnow — Wed, 23 Nov 2022 16:13:32 GMT

hi @Hollandar

you are not receiving , could be your friend sending you with IMessage?

make sure you Carrier profile is updated

for sending, try this

Send all messages as texts

Go to Settings > Messages

Toggle iMessages switch to off

Send messages as texts only when iMessage is unavailable

Go to Settings > Messages

Send messages as texts on a manual basis

Go to Settings > Messages

Toggle Send as SMS switch to off

When iMessage is unavailable, individual messages will not send.

Tap and hold these individual messages until you get an option menu.Tap Send as Text Message

Toggle Send as SMS switch to on

Re: SMS not working

Hollandar — Wed, 23 Nov 2022 16:39:32 GMT

I am wondering if there is an option for me to use iMessages with SMS as it is supposed to function. It worked fine on other carriers in the past, and actually I switched my partners phone from Fido to Public Mobile at the same time and it is working seamlessly for her. I am wondering if I actually just have a broken SIM. Perhaps I should try switching the SIM cards to see what happens. Is it hard to get a new SIM from PM?

Re: SMS not working

LitlLdy — Wed, 23 Nov 2022 23:11:31 GMT

@Hollandar , I have been thinking about this all day & I can not remember what I did to fix mine when that happened to my phone when I switched over to PM previously! I can not find the instructions I saved either! I’m sorry 😕

Re: SMS not working

hTideGnow — Wed, 23 Nov 2022 23:18:01 GMT

@Hollandar

try this

Send messages as texts only when iMessage is unavailable

Go to Settings > Messages
Toggle Send as SMS switch to on