topic Re: Plan change error in Get Support

Plan change error

Jimmyb1 — Wed, 23 Nov 2022 14:47:59 GMT

I chose the 15Gb at 4G a month ago and plan should be in effect. Shows in my payment that the plan change was made and paid for. It’s been a month and now it shows that my plan is back to 5Gb at 3G. Is there an error?

Re: Plan change error

walker1 — Wed, 23 Nov 2022 14:49:03 GMT

@Jimmyb1 Login to your account using a different browser in incognito mode. Your probably looking at old cached information.

Re: Plan change error

Metal1967 — Wed, 23 Nov 2022 14:49:22 GMT

@Jimmyb1 Cached page .. try using incognito to check

Re: Plan change error

Yummy — Wed, 23 Nov 2022 14:49:51 GMT

If you are charged new plan cost then new plan should be in effect.

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in. Click on little spinner refresh icons lower down.

Re: Plan change error

hTideGnow — Wed, 23 Nov 2022 14:59:12 GMT

HI @Jimmyb1

could be just cache problem and you are reading old info

try to clear cache and restart browser

or try using Private or Incognito mode to check My Account

Re: Plan change error

Rasto — Wed, 23 Nov 2022 16:31:02 GMT

I just came here to search for the same issue! I ended up having to "Clear site data" (in the Chrome browser developer tools).

Hope that helps @Jimmyb1