topic Re: Question about plan change in Get Support

Question about plan change

pennywise134 — Wed, 23 Nov 2022 13:32:29 GMT

Currently on the 4GB for $40 plan and looking to upgrade to 15GB for $40.

So today is my renewal date, and I can already see the $40 charge on my credit card for the next month of service. If I change my plan today will I get double charged?

The only option I have is to proceed to check-out and pay the full $40 for the new plan.

Re: Question about plan change

Outdoorsman — Wed, 23 Nov 2022 13:34:37 GMT

@pennywise134 hi yes you will be double charged but if you

contact a service rep they may change it for you

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Question about plan change

Metal1967 — Wed, 23 Nov 2022 13:35:05 GMT

@pennywise134 You will get charged again.. do you see a change at next renewal option?

Re: Question about plan change

pennywise134 — Wed, 23 Nov 2022 13:41:12 GMT

Yes I actually selected this option a couple weeks ago, but when I logged in this morning the new plan had not applied.

Logged out, cleared cache and logged back in and the new plan was there!