topic Account automatically updated by mistake in Get Support

Account automatically updated by mistake

Peigirl — Wed, 23 Nov 2022 09:42:00 GMT

Hi, I’m wondering if there’s anything anyone can do for me with the issue that my plan automatically topped up but I did not want it to. I was closing this account

Re: Account automatically updated by mistake

computergeek541 — Wed, 23 Nov 2022 09:41:50 GMT

@Peigirl wrote:
Hi, I’m wondering if there’s anything anyone can do for me with the issue that my plan automatically topped up but I did not want it to. I was closing this account

Unfortunately, this is a prepaid service and there generally are no refunds. If you haven't already done so, please go into your Self Serve acccount to disable pre-authorized payments. After 90 days of account suspension, the account will automatically be closed.

Re: Account automatically updated by mistake

BKNS27 — Wed, 23 Nov 2022 20:51:19 GMT

@Peigirl

There are 2 options to close your account:

1- Port your old number to another carrier.

2- Stop payment and your account is suspended for 90 days.

It might be better to continue service for another 30 days then port out.