topic Re: Loging into wife’s account in Get Support

Loging into wife’s account

Brandon11861 — Tue, 22 Nov 2022 21:07:06 GMT

Hi there I’m having all kinds of trouble loging into the account I made for my wife. I just added 60$ to top up her account and have no idea how to activate it. Password reset I tried and nothing works

Re: Loging into wife’s account

Brandon11861 — Tue, 22 Nov 2022 21:14:24 GMT

I need a moderator to activate her plan I have 60$ on there now

Re: Loging into wife’s account

dust2dust — Tue, 22 Nov 2022 21:31:13 GMT

From your phone (unless you have her phone on hand) dial 1-855-4pu-blic (or 611) and enter the phone number and tell us what the recording says.

If suspended then what is the plan cost?

If not suspended then why are you adding money? Adding money doesn't do anything until renewal time or could be used to buy add-ons. So what's going on if not suspended?

Re: Loging into wife’s account

Brandon11861 — Tue, 22 Nov 2022 21:39:03 GMT

Yea it’s suspended but I have added money I have never been able to login to pick a plan last time one of moderator picked plan for her . There Is 60 on there now can someone activate a plan with data again

Re: Loging into wife’s account

Brandon11861 — Tue, 22 Nov 2022 22:33:39 GMT

So I’m stuck with 60$ on the account and I’m suspended and need a mod to pick a plan and activate it asap thanks you

Re: Loging into wife’s account

dabr — Tue, 22 Nov 2022 23:10:38 GMT

@Brandon11861 Why are you not able to login to the account? Make sure you're using incognito/private mode to login and desktop if possible. Select Plans/Add-ons from left side of page, then Change My Plan option and scroll with the arrows to get to the the right plan if you're planning on changing to $40/15GB offer as there are two $40 plans, or there's also $45/20 GB plan available as well.

If you still need assistance then submit a ticket via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent (formerly called moderators) here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Loging into wife’s account

Brandon11861 — Thu, 24 Nov 2022 00:27:34 GMT

I tried opening a ticket too nothing worked. Can a moderator please activate a plan for me on her account there is 60 on there and it’s still suspended

Re: Loging into wife’s account

dabr — Thu, 24 Nov 2022 00:32:42 GMT

@Brandon11861 Use the second link in my earlier post and send a private message instead to CS_Agent. Their response will appear in the message box top right and can take anywhere from 1-48 hours.

Re: Loging into wife’s account

hTideGnow — Thu, 24 Nov 2022 00:33:29 GMT

@Brandon11861 wrote:
I tried opening a ticket too nothing worked. Can a moderator please activate a plan for me on her account there is 60 on there and it’s still suspended

HI @Brandon11861

Just message them here then

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437