topic SIM card activate same number in Get Support

SIM card activate same number

Grimmreaper — Wed, 23 Nov 2022 01:13:22 GMT

Hi I cannot remember my password to my email to my public account .

I need my cell number to access my email and lost my phone

I have a new SIM card I want to activate with my same number

So I can access my online and emails. Please @linkstomembers

Re: SIM card activate same number

softech — Wed, 23 Nov 2022 01:13:42 GMT

@Grimmreaper you need to login to My Account to change to the new sim card (link up your account and phone number to the new sim card)

understand you don't remember you login, please open ticket with PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM card activate same number

BKNS27 — Wed, 23 Nov 2022 03:12:10 GMT

@Grimmreaper

Just login and enter your email then click on Forgot Password and have the 2FA code sent to your email so you can access your account.

Go to Profile section and click on Change SIM so you can keep your old number.

You may want to Blacklist your lost phone so if can’t be use by clicking on Lost/Stolen Phone.

Re: SIM card activate same number

computergeek541 — Wed, 23 Nov 2022 06:11:31 GMT

@BKNS27 wrote:
@Grimmreaper
Just login and enter your email then click on Forgot Password and have the 2FA code sent to your email so you can access your account.

Unfortunately, this won't work if the e-mail addreess that the customer has mentioned is the same as the one used for the Self Serve account because the customer has stated that the e-mail account is inaccessible.