topic Re: How to activate old sim card in Get Support

How to activate old sim card

phogan — Tue, 22 Nov 2022 22:14:06 GMT

Hi, I lost my sim card this week and wanted to replace it with an unused public mobile one that I had from last year. I couldn't find an option to replace an old sim with a new one on the "my account" page. What's the fastest and easiest way to activate that sim or a new sim card? Thanks.

Re: How to activate old sim card

hTideGnow — Tue, 22 Nov 2022 22:16:18 GMT

Hi @phogan

as long as that old sim card was never used and never activated, you can use it now

Login to My Account on a computer, you will see Quick Links menu o top right, select Chamge Sim Card there. The same can be accessed via Profile Page

Re: How to activate old sim card

dabr — Tue, 22 Nov 2022 22:17:00 GMT

@phogan Use incognito/private mode to login to your account and select either Quick Links (top right) and then Change SIM or Profile and select Change My Number>Change SIM.

Re: How to activate old sim card

Meow — Tue, 22 Nov 2022 22:31:16 GMT

If card was Never used you can do it

before you proceed to swap SIMs:

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: How to activate old sim card

phogan — Tue, 22 Nov 2022 23:28:20 GMT

Thanks! Worked great.