topic Re: Replace my SIM Card But Keep my Existing Number? in Get Support

Replace my SIM Card But Keep my Existing Number?

damianmietus1 — Tue, 22 Nov 2022 21:49:16 GMT

Am I able to purchase a new Public Mobile SIM card and be able to keep my exisiting phone number? I do not want a new phone number if i do this.

My current SIM occasionally loses connection and has been very spotty latetly (tried with multiple phones). I would like to purchase a new sim but keep my number and rest of my account stuff the same.

Re: Replace my SIM Card But Keep my Existing Number?

Outdoorsman — Tue, 22 Nov 2022 21:51:51 GMT

@damianmietus1 hi yes you just need to go into your self serve account go to profile and you can change it there

Re: Replace my SIM Card But Keep my Existing Number?

JK8 — Tue, 22 Nov 2022 21:52:22 GMT

@damianmietus1

You can do a sim swap in self service. However the spotty problem may not be related to your sim.

Re: Replace my SIM Card But Keep my Existing Number?

hairbag1 — Tue, 22 Nov 2022 21:55:48 GMT

You can keep your number ...BUT...lets see if the prob isn't fixable first.

What general area are you in ?

Has this been a prob for awhile or just started happening ?

Can you try your sim in a different phone for a few days ?

Re: Replace my SIM Card But Keep my Existing Number?

damianmietus1 — Tue, 22 Nov 2022 21:58:51 GMT

My issue started after i physically dropped my last phone. I am pretty sure its a physical damage that requires a new physical SIM I just dont want to lose my current number

Re: Replace my SIM Card But Keep my Existing Number?

damianmietus1 — Tue, 22 Nov 2022 22:00:04 GMT

If I buy a new SIM and plug the new SIM number here, I will retain the number?

Re: Replace my SIM Card But Keep my Existing Number?

Meow — Tue, 22 Nov 2022 22:03:29 GMT

@damianmietus1 wrote:
My issue started after i physically dropped my last phone. I am pretty sure its a physical damage that requires a new physical SIM I just dont want to lose my current number

Are you sure it is SIM issue? Maybe your phone is broken? Can you try your SIM in another phone? SIMs are usually very sturdy and difficult to 'break' unless you physically bend them 180 degree.

And yes, you will keep existing number when you swap SIM through My Account but I would check existing SIM and phone first.

Re: Replace my SIM Card But Keep my Existing Number?

damianmietus1 — Tue, 22 Nov 2022 22:04:54 GMT

I have a brand new phone and tried with 2 other phones, all would drop SIM connection occasionally after i had dropped the phone that one time

Re: Replace my SIM Card But Keep my Existing Number?

JK8 — Tue, 22 Nov 2022 22:07:31 GMT

@damianmietus1

Do the sim swap in self service. You will not lose your phone number.