topic Re: Network connection in Get Support

Network connection

barrysanand — Tue, 22 Nov 2022 17:55:23 GMT

Just inserted new sim card in my Samsung galaxy s20fe. Manually entered the network settings and still no network connection. Help!!!!

Re: Network connection

Quigley — Tue, 22 Nov 2022 17:58:00 GMT

@barrysanand Have your phone choose the network automatically.. from settings on your phone. Also try restarting your phone.

Re: Network connection

Yummy — Tue, 22 Nov 2022 17:58:59 GMT

If phone is brand new I would recommend factory reset.

Can you try your SIM in another phone?

Is your account active?

Try to manually set Network Operators to PM.

Re: Network connection

hairbag1 — Tue, 22 Nov 2022 17:59:46 GMT

So....did you activate your new plan ?

Re: Network connection

hTideGnow — Tue, 22 Nov 2022 18:18:40 GMT

HI@barrysanand

This is a new sim card and not new activation?

If this is a new sim card and you are replacing old one, make sure you go to My Account and Change sim card there first

If you have done that already but it is not connecting at all, it would be the sim card not properly setup or provisioned on the system.

Please don't wait, open ticket with CS agent and they will fix it for you

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Network connection

hairbag1 — Tue, 22 Nov 2022 18:38:17 GMT

@barrysanand...

Help us Help you. Please respond to the help you've been given so far.

If your phone started working...let us know. Otherwise we won't know how to help the next guy that has same issue as you.

Re: Network connection

barrysanand — Tue, 22 Nov 2022 19:09:24 GMT

Received message from Telus asking permission to switch after ticket submittedd

Re: Network connection

hTideGnow — Tue, 22 Nov 2022 19:11:15 GMT

@barrysanand wrote:
Received message from Telus asking permission to switch after ticket submittedd

HI @barrysanand

so, you just activated and requested porting?

you replied Yes to Telus text? If you did, now put the PM sim card in a phone , can you make outbound calls?

Re: Network connection

barrysanand — Tue, 22 Nov 2022 19:33:16 GMT

Said yes to Telus.

Telus acknowledged.

Changed Sim

Still no network connection

Re: Network connection

hTideGnow — Tue, 22 Nov 2022 19:36:29 GMT

HI @barrysanand the no network connection is because of the sim card setup

You have to wait for PM CS Agent to reply your ticket. Please look for your Community inbox for their reply

Re: Network connection

computergeek541 — Tue, 22 Nov 2022 20:00:53 GMT

@barrysanand wrote:
Said yes to Telus.
Telus acknowledged.
Changed Sim
Still no network connection

This is no fault of your own, and while this may sound counter intuitive, replying to Telus an authorizing the number port was actually a mistake. This is because when there is no service on the Public Mobile service, this issue is unrelated to nubmer porting. Unfortunately, authorizing the number port would have only transferred your phone number over to a service that doesn't work. The Public Mobile service should have been working (less incoming communications) before the porting was finalized. I would suggest re-inserting your old Telus Mobility SIM card to see if that service is still working (if would be if the number porting never finished).

Re: Network connection

barrysanand — Tue, 22 Nov 2022 20:32:24 GMT

I reinserted the Telus SIM back and nothing has happened. Please advise. I do need to have my phone up and running

Re: Network connection

hTideGnow — Tue, 22 Nov 2022 20:35:03 GMT

@barrysanand wrote:
Said yes to Telus.
Telus acknowledged.
Changed Sim
Still no network connection

HI @barrysanand yes, you are dealing with 2 things

First, porting. You replied YES. Telus sim is not working, that is good. Number should have been ported

Second, there is a problem with sim card setup on the system. I believe you opened ticket with CS agent. Wait for their reply (But if you have not opened a ticket yet, then please open one)

Re: Network connection

barrysanand — Tue, 22 Nov 2022 20:38:17 GMT

Not a new phone Year old. Samsung Galaxy s20 FE

Also tried on old phone. No go

Re: Network connection

barrysanand — Tue, 22 Nov 2022 20:40:16 GMT

Yes, Last night

Re: Network connection

barrysanand — Tue, 22 Nov 2022 20:57:12 GMT

Just got notification, I am all set. Thanks for your help

Re: Network connection

hTideGnow — Tue, 22 Nov 2022 20:57:46 GMT

HI @barrysanand Glad to know you are all setup

Enjoy

Re: Network connection

barrysanand — Tue, 22 Nov 2022 20:58:27 GMT

Received notification, All set

Thanks for your help

Re: Network connection

barrysanand — Tue, 22 Nov 2022 20:59:17 GMT

Received Notification, I am connected

Thanks for your help

Re: Network connection

barrysanand — Tue, 22 Nov 2022 21:35:53 GMT

I am sorry, but the I put in the wrong active sim card in my phone, so I am still in the same situation as before. No connection