topic Re: Payment My Account in Get Support

Payment My Account

Melvs — Sat, 12 Nov 2022 19:46:37 GMT

I made a payment to account xxxxxxx 604 xxx-xxxx

by voucher NO.5354xxxxxxxxx on NOV. 10, 2022 IN THE AMOUNT

OF $25.00 .

THIS AMOUNT WAS NOT CREDITED NOR APPLIED TO THE ACCOUNT.

THE BALANCE ONLY SHOWS $2.00

EXPLAIN WHY THIS ERROR HAS OCCURRED AND CORRECT IT.

Thank you

Melvs

Edit by Dunkman: removed personal information

Re: Payment My Account

JK8 — Sat, 12 Nov 2022 19:39:25 GMT

@Melvs

Click the arrow icon in top right corner of your post and remove personal information. This is a public forum and everyone can see all your personal info.

Re: Payment My Account

JK8 — Sat, 12 Nov 2022 19:40:39 GMT

@Melvs

Clear your browser cache and use incognito/private mode for self service. You might be looking at a cached version.

Re: Payment My Account

CountyDownIeUk — Sat, 12 Nov 2022 19:50:12 GMT

Go into your MY ACCOUNT....what does your transactions tell you?

Re: Payment My Account

Melvs — Sat, 12 Nov 2022 19:50:34 GMT

BROWSER CACHE IS CLEARED INGOGNITO USED

CORRECT THIS ACCOUNT FOR THE $25.00 P-AYMENT THAT WAS APPLIED TO THE ACCOUNT NOW

Melvs

Re: Payment My Account

JK8 — Sat, 12 Nov 2022 19:58:03 GMT

@Melvs

What does Payment History say? Click on spinner icon to refresh.

Is the $2 in Available Funds from before? If so try adding voucher via 611.

Re: Payment My Account

kb_mv — Sat, 12 Nov 2022 20:01:35 GMT

@Melvs wrote:
BROWSER CACHE IS CLEARED INGOGNITO USED
CORRECT THIS ACCOUNT FOR THE $25.00 P-AYMENT THAT WAS APPLIED TO THE ACCOUNT NOW

Melvs

@Melvs EASY ON THE ALL CAPS AND THE DEMANDS TO CORRECT THIS NOW! WE ARE ALL CUSTOMERS JUST LIKE YOU! YOU NEED TO OPEN A TICKET IF YOU THINK THE VOUCHER WAS ENTERED CORRECTLY AND IS NOT REFLECTED ON YOUR ACCOUNT.

YOU CAN CONTACT A CUTOMER SERVICE REP ONE OF TWO WAYS!

1. At https://publicmobile.ca/chatbot.

2. IF YOU HAVE TROUBLE WITH THE CHAT BOT: PRIVATE MESSAGE A CS AGENT AT:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

IN EITHER CASE YOU SHOULD RECEIVE A REPLY WITHIN 48 HOURS THOUGH THEY ARE TYPICALLY FASTER! KEEP AN EYE ON THE ENVELOPE ICON FOR REPLIES!

Re: Payment My Account

Melvs — Sat, 12 Nov 2022 20:05:49 GMT

JK8

I USED 611 It states that the payment voucher has already been used.

PLEASE CORRECT THIS FOR ME. and REPLY TO ME THE BALANCE IN THE ACCOUNT AFTER PAYMENT WAS MADE ON NOV. 10

Thank you

Melvs

Re: Payment My Account

JK8 — Sat, 12 Nov 2022 20:10:00 GMT

@Melvs

Use the links provided by @kb_mv above to contact an agent.

Payment

Melvs — Sat, 12 Nov 2022 20:41:58 GMT

AGENT PLEASE

I made a payment to account x 604 xxxx-xxxx

on NOV. 10, 2022 IN THE AMOUNT

OF $25.00 .

THIS AMOUNT WAS NOT CREDITED NOR APPLIED TO THE ACCOUNT.

THE BALANCE ONLY SHOWS $2.00

EXPLAIN WHY THIS ERROR HAS OCCURRED AND CORRECT IT.

Thank you

Melvs

Edit by Dunkman: removed personal information

Re: Payment

softech — Sat, 12 Nov 2022 20:29:36 GMT

@Melvs this is an open forum, for your own protection, please remove your personal info (email, phone #). Go back to the post, click the down arrow and select Edit Message

for your payment issue, it could be that you are reading cached page. Try to login using Incognito mode and see if Payment History shows your last topup. Also check if the Available Fund is correct

If it still not showing correctly, open ticket with PM support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Payment

dabr — Sat, 12 Nov 2022 20:29:24 GMT

@Melvs First use the down arrow top right of your post and select edit and then delete your email/phone # from it as you're posting on an open forum.

You maybe viewing a cached page so try logging into your self serve using incognito/private mode or another browser.

Also did your account renew today and do you have phone service?

Re: Payment My Account

Luddite — Tue, 22 Nov 2022 21:38:55 GMT

@Melvs Still stuck on this issue? Is it possible your account renewed just after adding the voucher? If so, it would have been used to pay for your plan. That $2 balance would then be the balance remaining after renewal.

Re: Payment My Account

Melvs — Wed, 23 Nov 2022 18:35:39 GMT

The CSA agent Andu corrected the system failure and restored my account with the voucher payment.

Melvs