topic New 4G 15 GB plan vs old 3G 3 GB plan. in Get Support

New 4G 15 GB plan vs old 3G 3 GB plan.

rossputin — Tue, 22 Nov 2022 20:24:03 GMT

So I am confused. There is NO doubt I changed my plan (twice as the 1st time didn’t take). I seemed to be charged for the new plan but the old plan is what is displaying and saying my old plan for the upcoming bill.

should this be a concern or just an issue of catching up (it’s been two weeks).

Won’t let me upload images.

Re: New 4G 15 GB plan vs old 3G 3 GB plan.

will13am — Tue, 22 Nov 2022 20:23:16 GMT

@rossputin , it is likely you are viewing a cached web page. Please try again using incognito mode on the browser.

Re: New 4G 15 GB plan vs old 3G 3 GB plan.

hTideGnow — Tue, 22 Nov 2022 20:23:27 GMT

HI @rossputin it could be the poor cache management of the new site confused you

Clear cache, relaunch browser and relogin My Account and to see if you see the new plan

Or just Private/Incognito mode or use another browser to login My Account

Re: New 4G 15 GB plan vs old 3G 3 GB plan.

Meow — Tue, 22 Nov 2022 20:23:29 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in. Click on little spinner refresh icons lower down.

Re: New 4G 15 GB plan vs old 3G 3 GB plan.

rossputin — Tue, 22 Nov 2022 20:28:24 GMT

I’ve said it before and I’ll say it again, YOU GUYS ARE WONDERFUL!

clearing cache and logging back in delivered the correct information.

thank you @hTideGnow & @Meow !!!

Re: New 4G 15 GB plan vs old 3G 3 GB plan.

hTideGnow — Tue, 22 Nov 2022 20:29:10 GMT

thanks @rossputin Happy that you see the correct info

Now, just need to make sure PM fixes the cache problem.

Re: New 4G 15 GB plan vs old 3G 3 GB plan.

rossputin — Tue, 22 Nov 2022 20:32:05 GMT

Sorry I couldn't "accept as solution" for both of you.

Re: New 4G 15 GB plan vs old 3G 3 GB plan.

hTideGnow — Tue, 22 Nov 2022 20:33:01 GMT

@rossputin wrote:
Sorry I couldn't "accept as solution" for both of you.

HI @rossputin we are happy your found a solution 🙂