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dough13 — Tue, 22 Nov 2022 20:24:39 GMT

Re: Account inactive cant log in to pay (cant get sms)

Meow — Tue, 22 Nov 2022 20:12:12 GMT

Only customers are lurking in this forum.

- Send a private message to the CSA - agent by clicking Here

Re: b

hTideGnow — Tue, 22 Nov 2022 20:26:46 GMT

@dough13 wrote:
@CS_Agent I need help log in into the self serve its the first time in awhile to make sure a payment went through and it sends an sms verify code to the phone that does not go through. how will i log in? Ps i dont have access to email either (need sms to reset the password to email as well)

HI @dough13

is your phone suspended and you cannot receive the SMS?

Open ticket with CS agent and they will help you to change your login to a new email address you have access to

https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: b

hTideGnow — Tue, 22 Nov 2022 20:27:40 GMT

HI @dough13 I see you deleted everything, are you able to login now?

topic b in Get Support

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Re: Account inactive cant log in to pay (cant get sms)

Re: b

Re: b