topic Re: Cancel in Get Support

Cancel

Jimpassingham — Tue, 22 Nov 2022 19:32:50 GMT

I cant remember my email login. And I need to cancel my plan.

Re: Cancel

hTideGnow — Tue, 22 Nov 2022 19:35:30 GMT

To cancel your account, you can port out your number , which you need to login to My Account and get the account number. Or you need to login to My account to just disable Pre-Authorized payments

You don't have access to My Account, open ticket with CS agent and they can help:

at https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel

Outdoorsman — Tue, 22 Nov 2022 19:36:00 GMT

@Jimpassingham

hi if password reset doesn't work for you then

to reset password or account email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Cancel

popping — Tue, 22 Nov 2022 19:36:52 GMT

@Jimpassingham

If you have autopay enabled, login and disable the autopay.

On you next renewal date, your account will be suspended without payment. 90 days after suspension, your account will be canceled.

You can also port your PM number to another provider. You PM will be canceled after PM released your number to your new provider.

Re: Cancel

Meow — Tue, 22 Nov 2022 19:54:08 GMT

Do you remember if you have autopay active? If you do not have autopay set to on you have nothing to do. After 90 days account will be closed due to no pay.

Otherwise contact agent to reset your log in.

- Send a private message to the CSA - agent by clicking Here