topic Re: Provincial plan no minutes in Get Support

Provincial plan no minutes

Ricky1961 — Tue, 15 Nov 2022 14:41:17 GMT

I keep getting a message that I am out of minutes with an provincial plan and I am calling within the province, this has been going on for several days, I have submitted a ticket but nothing seems to be getting done. This is my first negative experience here to be honest but come on lack of service for several days is not what I signed up for.

Re: Provincial plan no minutes

hTideGnow — Tue, 15 Nov 2022 14:42:39 GMT

Hi @Ricky1961 did you try to restart the phone?

it happens to any number or just one?

You opened ticket, did you check the inbox? If it has been long, please message them again

Re: Provincial plan no minutes

Meow — Tue, 15 Nov 2022 14:43:53 GMT

What your accounts says? Do you have minutes left?

Unless you have grandfathered plan with a lot of benefits why don't you switch to one of Canada wide plans? Even $15 plan is Canada wide now. And you will keep all your old rewards, not to worry about that.

Re: Provincial plan no minutes

will13am — Tue, 15 Nov 2022 14:45:26 GMT

@Ricky1961 , have you checked your private message inbox? Response to tickets go there. It would be surprising that a CSA would not respond to an open ticket. Anyway, by chance are you on a legacy 90 day plan? I suggest checking out the latest $40/15GB deal.

Re: Provincial plan no minutes

Outdoorsman — Tue, 15 Nov 2022 14:46:52 GMT

@Ricky1961 hi not sure what provincial plan you are on but the newer Canada wide plans are alot better for the most part reseat your sim and reboot your phone

Re: Provincial plan no minutes

softech — Tue, 15 Nov 2022 14:47:44 GMT

HI @Ricky1961 which plan are you on? the current plans are all Canada-wide minutes

And are you getting this recording for any number you call that is within your province?

Try to reseat your sim card (power off, take sim card out for a minute before putting it back and power on)

Re: Provincial plan no minutes

ashleyau — Tue, 15 Nov 2022 14:58:10 GMT

My husband had the same issue 2 weeks ago. Now I'm having this issue this morning!

Re: Provincial plan no minutes

Dunkman — Tue, 15 Nov 2022 15:03:57 GMT

People had similar issues in the past with the province wide calling plans. If you need service right away, maybe purchase the $5 for 500 Canada wide minutes add on. That seems to solve the issue until customer service agent figures things out.

Re: Provincial plan no minutes

ashleyau — Tue, 15 Nov 2022 15:06:14 GMT

I still have 300 International Long Distance Minutes, does it help?

Re: Provincial plan no minutes

dust2dust — Tue, 15 Nov 2022 15:10:37 GMT

@ashleyau- No.

Did the problem get fixed for your husband?

Re: Provincial plan no minutes

hTideGnow — Tue, 15 Nov 2022 15:12:49 GMT

HI @ashleyau 300 International LD won't help.

do you still have the December bonus from last year? that Long Distance give-a-way can be used for Canadian calling

Re: Provincial plan no minutes

Yummy — Tue, 15 Nov 2022 15:17:53 GMT

If you have 2021 Holiday add-on, Canada is included in those minutes so add-on should work.

Did you try adding '1' in front of area code? Consider changing plan to Canada wide. Even $15 plan has it as such.

Re: Provincial plan no minutes

ashleyau — Tue, 15 Nov 2022 15:43:49 GMT

Updated status: It's really weird. I have called many local phones. Sometimes they work but other times they don't. I will keep trying today. It's really unreliable.

Thanks.

Re: Provincial plan no minutes

ashleyau — Tue, 15 Nov 2022 16:23:43 GMT

I don't have that bonus. Only the International Long Distance bonus.

Thanks.

Re: Provincial plan no minutes

dust2dust — Tue, 15 Nov 2022 16:26:46 GMT

The only long distance freebies were the 400 and 500 minute ones. These did include Canada. Your 300 minute one was never a bonus. You would have had to have bought it at some time.

Adding - @ashleyau

Re: Provincial plan no minutes

ashleyau — Tue, 15 Nov 2022 16:26:51 GMT

I don't have that bonus. Only the International Long Distance bonus. Adding "1" still doesn't work.

Now it's on and off working. Will monitor.

Thanks.

Re: Provincial plan no minutes

ashleyau — Tue, 15 Nov 2022 16:27:32 GMT

He said PM had to reset their system. Not sure what he meant.

Thanks.

Re: Provincial plan no minutes

ashleyau — Tue, 15 Nov 2022 16:58:29 GMT

Noted. Thanks.

Re: Provincial plan no minutes

Ricky1961 — Wed, 16 Nov 2022 12:53:01 GMT

I am on the older provincial plan, and yes any local number dialed i get this recording

i will try reseating SIM card then thanks

Re: Provincial plan no minutes

ashleyau — Wed, 16 Nov 2022 18:56:29 GMT

Just tried but no luck.

Thanks.